.jpg "CHSP Transition to Support at Home - Delay to 2027")
.jpg "ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)")
.jpg "Four resources that may be of interest to CHSP Providers - 23 November 2023.")
.jpg "New standards for data collection and reporting - Have in place for July 2024")
.jpg "New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction")
.jpg "Aged care wage increase - Webinar link and slides, and fact sheet")
.jpg "A new definition for Specialised Support Services - commences 1 July 2023")
.jpg "Government Update - 13 June 2023")
.jpg "Inclusive Engagement Toolkit - Anglicare South Queensland")
.jpg "The strengthened Aged Care Quality Standards have been updated")
.png "Snapshot videos for CHSP Providers")
.png "SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available")
.png "Prepare now for SIRS - Starts 1 December 2022")
.png "Serious Incident Response Scheme for In-Home Providers - 1 December 2022")
.png "Provider and Worker Surveys: Growing the home care workforce")
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Reform updates, training & resources in your inbox once a month
COTA Queensland CHSP Provider Update
CHSP Provider Hub
Updates & Resources
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Senate Enquiry Updates
Update on current Senate Enquiries relating to CHSP / Home care.Category : AGED CARE REFORM -
Clarification on CHSP access scenarios - Department Guidance
The Department has provided scenarios relating to CHSP clients being offered Support at Home; Clients receiving partial Support at Home Funding; CHSP clients whose needs increase after declining Support at Home; and Clients seeking to exit Support at Home and return to CHSP.Category : SERVICE DELIVERY -
Support at Home vs CHSP confusion - Department guidance
The Department has provided guidance material to assist in clearing up Support at Home vs CHSP confusion. This includes information on Social Support, Transport, Assistive Technology and Home Modifications.Category : SERVICE DELIVERY -
My Aged Care issues – Department response and guidance
The Department has responded to issues raised relating to incorrect service availability, find a provider tool inconsistencies, and referrals outside delivery areas, and has updated user guide materialCategory : SERVICE DELIVERY -
Updated CHSP 2025-2027 Manual - Version 3
The Department has released Version 3 of the CHSP 2025-27 Manual.Category : BUSINESS, GOVERNANCE -
Aged Care Worker Screening Guidance Material - Updated March 2026
The Aged Care Worker Screening Guidance Material aims to assist registered providers delivering funded aged care services to understand and comply with the worker screening requirements introduced by the Aged Care Act 2024 and the Aged Care Rules 2025.Category : AGED CARE REFORM -
Aged Care Volunteering Hub
The Aged Care Volunteering Hub provides information, resources and guidance to strengthen volunteer-led services across the aged care sector. You’ll find practical tools, training resources, and best-practice information to support safe, meaningful and person-centred volunteering.Category : SERVICE DELIVERY -
ARIIA's First Nations Knowledge Hub
ARIIA has a program that supports First Nations aged care providers and workers as part of its broader mission to develop and grow the aged care workforce.Visit their page for resources, case studies, and knowledge exchange visits.Category : SERVICE DELIVERY -
Trauma informed care for Veterans
This resources has been developed with a trauma awareness lens for veterans and defence connected older people.Category : SERVICE DELIVERY -
Understanding obligations concerning supporting decision-making and registered supporters
This document providers information on Supported Decision Making and links providers to resources.Category : AGED CARE REFORM -
CheckUp Industry Workforce Advisor
Queensland providers can be supported by CHeckUP's Industry Workforce Advisor. Details and webinar provided.Category : BUSINESS, GOVERNANCE -
CHSP Service Agreement Guide & Plain English Template
The guide and templates have been developed to assist CHSP-funded providers. They are in plain English and based on current guidance and templates from the Department of Health, Disability and Ageing.Category : AGED CARE REFORM -
ARIIA's Innovation for Transformation (LIFT) Leadership Program - Applications close 3 June
Equip leaders and aspiring leaders with skills to champion change and foster innovation. Delivered fully online across four modules with ARIIA expert facilitation, building fundamental skills to lead teams through innovation, implementation and change. The program requires approximately sixteen hours over eight weeks.Category : GRANTS, FEEDBACK -
ARIIA's Innovation Capability Program Application closes 30 April 2026
The Innovation Capability Program will empower you with the knowledge, skills and capability to solve problems, adapt to change and implement evidence-based innovation in your unique context.Category : GRANTS, FEEDBACK -
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Introduction to Wellness & Reablement - Learnings from our first wellness & reablement webinar
Key points and practical strategies from Working With Not Doing For Webinar 1: Introduction to Wellness & ReablementCategory : SERVICE DELIVERY -
Department Update - Fuel supply and aged care services
The Department released the following update in response to the Prime Minister’s address to the nation on 1 April regarding fuel supply and cost pressures linked to the conflict in the Middle EastCategory : BUSINESS, GOVERNANCE -
Senate Inquiry - Support at Home Program
The Community Affairs References Committee is currently undertaking an Inquiry into the Support at Home Program.Category : AGED CARE REFORM -
New Form - Responsible person details update
The Aged Care Quality and Safety Commission (ACQSC) has released a new Responsible person details update form.Category : BUSINESS, GOVERNANCE -
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Updated Falls Guidelines for Community Care
The Falls Guidelines for Community Care have been updated for routine use by health professionals, primary care providers, the aged care workforce and other community care staff in providing care to older people in community settings.Category : SERVICE DELIVERY -
Reflective Conversations - Advance Care Planning Resources
Resources to support CHSP workers to introduce Advance Care Planning conversations in a respectful and culturally responsive way, that supports client dignity, autonomy, and individual preferences and aligns with the strengthened Aged Care Quality Standards.Category : Resource -
Review of the remoteness classification system for aged care final report
The review found that improving how the MMM is applied is a priority and that other adjustments are required to overcome entrenched service delivery problems in regional, rural, and remote areas RRR areas.Category : Resource -
Wellness and Reablement – who benefits?
Older people are not the only ones who benefit from wellness and reablement. Evidence suggests there are also large benefits for service provider organisations, families and carers, and the broader community.Category : SERVICE DELIVERY -
Aged care services & independent aged care advocates guide
This guide explains the role of independent aged care advocates and the difference between Aged care service delivery; Independent aged care advocates; and other supporters and advocates.Category : SERVICE DELIVERY -
Consultation: Aged Care Data and Reporting Review
The Department of Health, Disability and Ageing wants to hear from in-home care providers on how to improve clinical reporting, care needs, care quality and care delivery reporting.Category : GRANTS, FEEDBACK -
Supported Decision Making Toolkit for your clients
The Older Person’s Advocacy Network (OPAN) has developed an online toolkit that Providers can share with their clients Toolkit to help them understand supported decision-making and stay involved in choices about their care.Category : SERVICE DELIVERY -
Complaints, feedback and whistleblower protections Toolkit
The Department of Health and Ageing has developed a toolkit to provide information to support you to talk with older people, their families and carers and aged care workers about their rights when making a complaint or whistleblower disclosure under the new Aged Care Act.Category : BUSINESS, GOVERNANCE -
In a Nutshell - Support at Home and the New Aged Care Act
Videos and factsheets have been provided to help Providers and on the ground workers to understand how the new Aged Care Act is transforming care delivery - putting rights, safety, and quality at the heart of every interaction.Category : AGED CARE REFORM -
COTA Queensland Updates / Newsletter Reminder - Check SPAM / Junk mail
In February, the Sector Support and Development team at Council on the Ageing (COTA) Queensland changed their regular updates/newsletters from a standard email to Mailchimp. This means that your February update may be in your SPAM / Junk mail folder.Category : AGED CARE REFORM -
Keep Able on the Go
The Keep Able On the Go app offers real time reablement solutions and tips, helping you apply wellness and reablement for your clients with advice at your fingertips.Category : SERVICE DELIVERY -
Inclusive Care: Diversity programs and resources guide - January 2026
The Department of Health, Disability and Ageing has released a toolkit to support communication with aged care providers about delivering inclusive, respectful and responsive care to older people from diverse backgrounds.Category : SERVICE DELIVERY -
Conversations in Aged Care: How to update the My Aged Care Website/Portal
The My Aged Care website has changed. Watch the video to see how you can update your information to better promote your services.Category : BUSINESS, GOVERNANCE -
Working With, Not Doing For: Wellness and Reablement in Aged Care
Council on the Ageing (COTA) Queensland SSD have been working with some of our Victorian SSD colleagues to deliver a series of webinars and resources to support you to implement a wellness and reablement approach across your service.Category : SERVICE DELIVERY -
Sensitive Conversations Toolkit
The Sensitive Conversations Toolkit equips managers and team leaders to run short, practical sessions with their teams - using real-life scenarios.Category : SERVICE DELIVERY -
OPAN's resources for older people and their families
OPAN provides support, information and webinars for older people seeking or receiving government-funded aged care services.Category : AGED CARE REFORM -
Translating and interpreting services
Resources available to assist you in communicating with your clients in their preferred language.Category : SERVICE DELIVERY -
Equip aged care online training
The University of Tasmania has developed free, online flexible learning modules for people caring for older people in a paid or unpaid capacity.Category : SERVICE DELIVERY -
Clarification of the definition of entry level support and service agreements
The Department has provided information on entry level support and service agreements.Category : BUSINESS, GOVERNANCE -
Clarification of rules around urgent referral codes and assessment delays
This clarification focuses on the referral of urgent services where there is a significant risk of harmCategory : BUSINESS, GOVERNANCE -
Child Safety Compliance Statement
The Department has responded to Sector Support and Development's request for additional information relating to the Child Safety Policy for CHSP Providers.Category : BUSINESS, GOVERNANCE -
Wellness and Reablement Report is now available
The Department has released the 2024 Commonwealth Home Support Program (CHSP) Wellness and Reablement Report.Category : BUSINESS, GOVERNANCE -
Guidance for CHSP Providers wanting to deliver Support at Home Services
The Department has released guidance for CHSP providers who would like to deliver Support at Home services.Category : BUSINESS, GOVERNANCE -
Survey to help shape the 2026 Keep Able Reablement Conference
Answer 3 simple questions to support planning for the next Keep Able Reablement Conference.Category : GRANTS, FEEDBACK -
Elder Care Support Program
The Elder Care Support program aims to strengthen the workforce supporting First Nations Elders, their families and carers, helping them access aged care services that meet both their physical and cultural needs.Category : SERVICE DELIVERY -
Senate Enquiry: The Transition of the Commonwealth Home Support Program to the Support at Home Program - Closes 30 January 2026
The Community Affairs References Committee is accepting submissions to the Transition of the Commonwealth Home Support Program to the Support at Home Program enquiry. Submissions close 30 January 2026, with the report due 15 April 2026.Category : GRANTS, FEEDBACK -
Invox QANDA
Practical Question and Answer forum for those working in and supporting Home Care providers and CHSP services.Category : AGED CARE REFORM -
Changes to applying for Specialisation Verification
From 1 November 2025, a new application process applies under the updated Specialisation Verification Framework.Category : AGED CARE REFORM -
Person Centred Care & Services Planning Toolkit
Supports people working in CHSP and Support at Home-funded aged care to embed person-centred practices across every stage of care and services planning.Category : SERVICE DELIVERY -
Grant opportunity: Historical Leave Liabilities Increases
The Aged Care Award Wages – Historical Leave Liabilities Increases – 1 March and 1 October 2025 Grant Opportunity (GO7882) is now open. It will help providers cover some of the increased value of historical leave liabilities.Category : GRANTS, FEEDBACK -
Associate Provider Toolkit
The new Associated Provider Toolkit is now available to support registered aged care providers and associated providers. It includes practical tools to help you strengthen governance, ensure compliance and meet your obligations under the Aged Care Act 2024. -
Aged Care Provider Requirements Search tool
The Department of Health, Disability and Ageing has released the Aged Care Provider Requirements Search Tool and supporting material. The Aged Care Provider Requirements Search Tool has been designed to help providers understand the rules, obligations and other requirements that will apply to registered providers under new Aged Care Act, which starts on 1 November 2025. It provides a summary of the legislative requirements based on the responses you provide. Click below for more information.Category : Resource -
Provider Operational Readiness – Priority Actions List
The Department of Health, Disability and Ageing has updated the Provider Operational Readiness - Priority Action List. This list is to guide aged care providers on what to do before and after 1 November 2025, to implement the new Aged Care Act. Click below for more information. -
Supporting Unassessed Clients
The Department has provided information and resources on supporting unassessed clients. Click below for more information. -
Toolkit, Guidelines and Newsletter available to support embedding Artificial Intelligence (AI) within your organisation
The Ai Adoption Working Group has released resources to support CHSP Providers to responsibly adopt artificial intelligence within their organisation. Click below for more information. -
First Nations Hub
The Aged Care Quality and Safety Commission has developed a First Nations Hub targeted towards providers, older people and workers. Click below for more information. -
CHSP 2025-27 Manual (from 1 November 2025) available now
The Department of Health, Disability and Ageing has released the Commonwealth Home Support Program (CHSP) 2025-27 Manual (from 1 November 2025). Click below for more information. -
CHSP Service Agreement Template
The Department of Health, Disability & Ageing has released templates and guides for the CHSP Service Agreement. Click below for more information. -
ANAO audit on the effectiveness of CHSP - Survey closes 8/10/25
The Australian National Audit Office (ANAO) is currently undertaking a performance audit on the effectiveness of the CHSP. The audit is examining 3 key questions: - Does CHSP meet community need? - Are CHSP services delivered effectively? - Is CHSP meeting its objectives? The survey closes 8 October 2025. Click below for more information. -
Changes - Specialisation Verification Framework
Earlier this month the Department of Health, Disability & Ageing announced some changes to the way providers apply for Specialisation Verification Framework. From 1 November 2025, a new application process applies under the updated Specialisation Verification Framework, to align with the Aged Care Act 2024. Click below for more information. -
Aged Care Nursing Scholarship Program - Apply now
The Australian Government has released the Aged Care Nursing Scholarships Program, supporting nurses and aged care workers to complete education and training. Click below for more information. -
New Statement of Rights resources available
The Department of Health, Disability and Ageing has released Statement of Rights resources. These are available to help providers explain the rights older people have when accessing aged care services. Click below for more information. -
CHSP 2025–27 Extension Survey – Service provider insights - Consultation report
In November 2024, the Department conducted a 2025-27 CHSP Extension Survey with CHSP Providers. The intent of the survey was to: better understand the diverse perspectives, experiences and knowledge of all CHSP providers; understand how to best utilise the next few years to prepare CHSP providers to transition to Support at Home no earlier than 1 July 2027; and seek feedback on proposed changes and identify the most common provider concerns. Click below to read the report. -
Clarification on Financial Acquittal Reports and Assessment Requirements for CHSP Clients
CHSP Providers have been asking Sector Support and Development teams and the Department about financial acquittal reports and the assessment requirements for clients in readiness for 1 November 2025. Click below for advice from the Department about these matters. -
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Practical self-assessment tool to help CHSP organisations improve their performance on sustainability
Developed by SSD providers in partnership with Ithaca Impact, SustainCheck is a practical self-assessment tool that helps organisations understand where they are performing well on sustainability - and where they can improve. A growing number of people are supporting businesses that prioritise Environmental, Social and Governance (ESG) practices. ESG is a formal approach to measuring and reporting how your business impacts society and the environment. ESG practices are becoming more important to...Category : Resource -
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Sector Performance Report for 1 January to 31 March this year (Quarter 3, 2024–25)
The Aged Care Quality and Safety Commission has released the Sector Performance Report for 1 January to 31 March this year (Quarter 3, 2024–25). It gives an overview of sector performance and includes data on: compliance with the Aged Care Quality Standards, complaints, serious incidents and risk-based monitoring. Click below for more information.Category : Resource -
Consultation report: New Financial and Prudential Standards
The Aged Care Quality and Safety Commission has released their Consultation report: New Financial and Prudential Standards. Click below for more information. -
Fact sheet: Summary of changes to new Aged Care Rules
The Department has released a fact sheet - Summary of changes to the new Aged Care Rules. It provides a summary of key changes since the public consultation on the draft Rules. Following consultation, the Department advises that the new Rules give more detail on how the new Aged Care Act will operate from 1 November 2025. They plan to publish a final Exposure Draft of the new Rules soon, helping providers develop their processes and systems in time for the new Act. Click below for information. -
Commonwealth Home Support Program (CHSP) 2025-27 Manual now available
The Department has released the CHSP 2025-2027 Manual. It is very important that you align your activities with the Manual. Please ensure you are always accessing the most recent version. Click below for more information. -
Support at Home Fact Sheets and Version 3 of the Support at Home Manual
The Department of Health, Disability and Ageing has released Support at Home fact sheets and Version 3 of the Support at Home Manual. While not for CHSP clients, these resources will be handy to have accessible within your organisation. -
Online module - understanding and adapting to the new system
The Aged Care Quality and Safety Commission has released training for providers and workers on the new Aged Care Act. This will help workers to prepare for changes starting from 1 November. The first online module on understanding and adapting to the new system is available now. More modules will be available soon. Click below for more information. -
Delay of Aged Care Act commencement
Message received from the Department of Health, Disability and Ageing 4/6/25. The Australian Government has announced that the new Aged Care Act 2024 will be briefly deferred. The government will recommend to the Governor-General, Her Excellency the Honourable Sam Mostyn AC, that she proclaim the commencement of the new Act to be to 1 November 2025. Read below for more information. -
Are you on track checklist
Many providers have been asking whether they're on track for 1 July new Aged Care Act implementation. The Department recently released the Provider Operational Readiness Priority Actions List which will help you to determine your level of readiness. While at times you need to do more digging to see whether you will be compliant or not, this is a great document to become familiar with. We have developed an audit checklist. See more information below.Attached Document : Audit 1 - May to June 2025.docx -
Aged Care Quality and Safety Commission's training and education resources
The Aged Care Quality and Safety Commission provides e-learning modules for Aged Care Workers, self-service resources for educators. CHSP Providers and their workers can access the e-modules at no cost via the Commission's online learning platform. Providers can also register to host the modules on their own Learning Management System. This is a great way to embed modules into your existing training structure. Click below for more information. -
Department Pages to bookmark
It is easy to not know where to turn for when looking for information and updates from the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, DEX and the like. Click below to see pages to bookmark. -
CHSP Provider Update - Service Agreements
The Department of Health and Aged Care has released an update - Commonwealth Home Support Programme (CHSP) provider update – Draft Aged Care Rules (Release 4b). This update focusses on Service Agreements for new and existing clients. Click below for more information on the Transitional Rules. -
Apply now to access workforce capability programs
Aged Care Research & Industry Innovation Australia (ARIIA) has released three programs to equip the aged care workforce and leaders with the knowledge, skills and confidence to adapt, apply and implement best practice to solve problems in their organisations. Apply now to access these programs. Click below to learn more about the Innovation Capability Program, the LIFT Leadership Program, and the LIFT Projects for Reform Program. -
Data Exchange (DEX) Dictionary - Stage 1
The Department of Health and Aged Care has released the Data Exchange Dictionary (Stage 1). The Data Exchange Dictionary (Data Dictionary) assists service providers to enter data into the Data Exchange (DEX) in a consistent way that best reflects the program activity being delivered. This document provides policy guidance on entering data into DEX for Commonwealth Home Support Program (CHSP) services funded by the Department of Health and Aged Care. Click below for more information. -
Data Exchange (DEX) Toolkit - Stage 1 - CHSP
The Department of Health, Disability and Ageing have released the Data Exchange (DEX) Toolkit - Stage 1 - CHSP. This understanding and actioning elements of this document is important to ensure that you are ready for and compliant with the Stage 1 DEX reporting requirements, commencing 1 July 2025. Click below for more information. -
Department of Health, Disability and Ageing Organisational Chart
The Department of Health and Aged Care is now known as the Department of Health, Disability and Ageing. Following on from the Federal Election, there have been some changes within the Department of Health, Disability and Ageing, the first being the Department's name. Click below for more information. -
Provider Operational Readiness Priority Actions List - Very important document
The Department of Health and Aged Care has released the Provider Operational Readiness Priority Actions List. This list aims to guide aged care providers on what you need to do before and after 1 July 2025, to implement the new Aged Care Act and Support at Home program. This list consolidates information and guidance that will be released to support transition and readiness. We recommend providers consider these actions to prepare for the changes. Click below for information. -
Consultation on the Modified Monash Model (MMM) closes 30 May 2025
The Department of Health and Aged Care is conducting consultation on the Modified Monash Model (MMM). The system was designed to improve distribution of health workforce in rural and remote areas where it can be more difficult and more expensive to access health services and doctors. In aged care, the MMM is used to allocate program funding and other supports for aged care providers in regional, rural and remote locations. Click below for more information. -
Provider registration resources and preview
All government-funded providers will need to be registered by the Aged Care Quality and Safety Commission by 1 July. The Department of Health and Aged Care has released registration resources. Click below for more information.Category : Resource -
Non-registered clients - Take Action ASAP (and definitely before 30 June 2025)
This latest news article provides you with information on how you can assist your unassessed clients to be assessed before 30 June 2025. To ensure you get paid for delivering services under CHSP, and that your clients receive the appropriate support that they require, please read the detail within the text and links, and action these tasks with high priority. Click below for more information. -
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Consultation: Final release of new Aged Care Act Rules - Closes 13 May
The Department of Health and Aged Care is inviting feedback on the final release of Rules for the new Aged Care Act. Consultation closes 13 May. This stage looks at entry to the system, rules for providers, works and digital platforms, regulation and complaints, information management and other topics. Click below for more information. -
COTA Queensland's Reform Ready Webinar Series for CHSP Providers - Register now
Council on the Ageing (COTA) Queensland's Sector Support and Development Team is hosting the Reform Ready: A Practical Webinar Series for CHSP Providers. We are hosting a series of 8 webinars, designed to support people working in CHSP-funded aged care to prepare for the new Aged Care Act, coming into effect on 1 July 2025. Click below for more information. -
Participate in the Support at Home Cost Collection - Register your interest
Participate in the Support at Home Cost Collection - Register your interest now. The Independent Health and Aged Care Pricing Authority (IHACPA) invites in-home aged care providers to express interest in the Support at Home Cost Collection 2025. Click below for more information.Category : Resource -
Aboriginal and Torres Strait Islander resources released
The Aged Care Quality and Safety Commission has released resources to support First Nations providers, workers and older people. The resources can help you understand the changes occurring in aged care. Click below for more information. -
Dignity of Risk in Practice Survey - closes 16 April 2025
We encourage CHSP providers to complete the Dignity of Risk survey before it closes on 16 April 2025. Dignity of Risk refers to the right of individuals to make their own choices, even if those choices involve risk. The new Aged Care Act and the Statement of Rights requires us to ensure that "every older person has independence, autonomy, empowerment and freedom of choice". Click below for more information. -
Specialisation verification
Specialisation verification is beneficial for many reasons. This article provides information of the benefits of specialisation, including thin market funding, as well as links to resources. Click below for more information. -
Cost Recovery Consultation - Closes 1 April 2025
The Aged Care Quality and Safety Commission is currently consulting on new charging arrangements. The Commission is seeking feedback on the proposed new charging arrangements for providers who wish to register, renew or vary their registration so that they can provide advice to the Government. Consultation closes 1 April 2025. Click below for more information. -
Critical viewing - CHSP 2025-27 extension and reforms update
The Department of Health and Aged Care delivered a webinar on 13 March 2025 directly providing information to CHSP Providers. This is critical viewing. A timeline has been developed based on the webinar. Click below for more information. -
A message from the Department - Tropical Cyclone Alfred Update
The Department has asked that we distribute the following information to CHSP Providers in the Gold Coast, South Brisbane, North Brisbane, Central Queensland, Wide Bay and Sunshine Coast, and Darling Downs West Moreton PHN regions. -
Aboriginal and Torres Strait Islander Aged Care Framework released
The Department of Health and Aged Care have released the Aboriginal and Torres Strait Islander Aged Care Framework 2025-2035. This framework establishes a 2035 vision for older Aboriginal and Torres Strait Islander people to age well by having their spiritual, physical and mental health needs met through holistic, high-quality and culturally safe aged care. Click below for more information. -
Consultation - New Aged Care Act Rules consultation: Funding and regulation - Closes 13 + 27 March 2025
The Department of Health and Aged Care are currently consulting on the New Aged Care Act Rules - Release 2c - funding and regulation - Closes 13 + 27 March 2025. This stage covers how grant recipients need to act, information on the banning order register, and how the government will calculate outstanding debt. For more information, click below. -
Opportunity to be involved - Digital Transformation Impact Assessment - Closes 7 March 2025
The Department of Health and Aged Care is looking for providers to help them understand the impact of aged care reforms, in particular, digital transformation, on provider organisations. Applications close 7 March 2025. They are looking for CHSP and other providers to get involved. This is a great way to have your say. Click below for more information. -
Consultation - National worker registration scheme feedback - Closes 17 April 2025
The Department of Health and Aged Care are currently seeking feedback on the design of a national registration scheme to support personal care workers working in aged care. This includes new training and minimum qualifications that workers will need to have. Closes 17 April 2025. Click below for more information. -
Consultation - New Financial and Prudential Standards - Closes 7 March 2025
The Aged Care Quality and Safety Commission are currently consulting on the New Financial and Prudential Standards - Closes 7 March 2025. New Financial and Prudential Standards will commence with the introduction of the new Aged Care Act from 1 July 2025. They set out the minimum requirements for good financial and prudential management for providers. They are also designed to manage risks to people receiving care and the public. Click below for more information. -
CHSP 2025-27 Funding Extension Grant - Closes 30 April 2025
The Commonwealth Home Support Programme (CHSP) 2025-27 Funding Extension Grant Opportunity is now open for CHSP providers to continue delivering entry level aged care services. Closes 30 April 2025. Click below for more information. -
Online courses to educate aged care staff on culturally inclusive service delivery
MCCI - Multicultural Communities Council of Illawarra, has released five online courses to educate staff on various topics on culturally inclusive service delivery. Completing these courses will assist your organisation's learning journey in improving quality of care and supporting a diverse workforce. Click below for more information. -
Grant - Aged Care Wages - Stage 3 Historical Leave Liability - Tranche 1 - Closes 6 March 2025
The Department of Health and Aged Care have released the Aged Care Wages - Stage 3 Historical Leave Liability - Tranche 1 Grant. The Grant closes 6 March 2025 and is to provide one-off funding to eligible providers to pay eligible aged care workers to take their leave entitlements at the higher rates of pay for Tranche 1 increases that begin to take effect from 1 January 2025. Click below for more information. -
Grant - Support at Home and new Aged Care Act Transition Support 2024-2025 - Closes 25 Feb 2025
The Department of Health and Aged Care have released Grant GO7421 - Support At Home and new Aged Care Act Transition Support 2024-2025. The $10,000 Grant is available to CHSP and HCP Providers to update your IT systems to meet the new arrangements under the Support at Home Program, new Aged Care Act and/or CHSP from 1 July 2025. Closes 25 February 2025. Click below for more information. -
CHSP 2025-27 Extension Fact Sheet - December 2024 update
The Department of Health and Aged Care updated the CHSP 2025-2027 Extension Fact Sheet in December 2024. The fact sheet provides information and updates on a range of activities relating to CHSP. Click before for more information. -
Reminder: Changes to care sector awards from 1 January 2025
From 1 January 2025 changes apply to classifications and minimum pay rates for some aged care employees. Click below for more information. -
Aged Care ACT Readiness Checklist and Board Briefing Toolkit
Sector Support and Development Providers have developed resources to assist with reform planning. The Aged Care Act Readiness Checklist and the Board Briefing Tool. See below for more information. -
Opportunities with the new Single Assessment Workforce
The new Single Assessment System teams commenced on 9 December 2024. Click below for information relating to the teams, but also to see how you can currently engage with the new assessors. -
Changes to Support at Home pricing arrangements for in-home aged care providers
The Australian Government has announced that price caps on services under the Support at Home program will begin from 1 July 2026. Prices for CHSP have not yet been announced. Click below for more information. -
Funding: Fair Work Commission (FWC) Stage 3 (Tranche 1) Commonwealth Home Support Programme (CHSP) Base. Closes 9 January 2025.
The Department of Health and Aged Care have released a grant to provide one-off funding of the actual cost to CHSP service providers to meet the costs of increased wages of eligible aged care workers to the new minimum award wage from 1 January 2025. The Grant closes 9 January 2025. Click below for information.Category : Resource -
Proposed changes to CHSP - 1 July 2025
The Department of Health and Aged Care has released three documents outlining proposed changes to CHSP from 1 July 2025. Click for more information below to read the three documents provided: Proposed changes to CHSP Service List from 1 July 2025 - Fact Sheet | CHSP Service Catalogue | Proposed changes to CHSP Data Exchange (DEX) from 1 July 2025. -
Department update - 20 November
The Department of Health and Aged Care has provided updated material for In-Home Aged Care Providers. These materials relate to the reforms, timelines, finances and service continuity during emergency events. Click below for more information. -
Consultation: Funding for the new Support at Home Program - Closes 6 December
The Department of Health and Aged Care has released another round of Consultation - Funding for the new Support at Home Program. They invite providers to give their feedback with this consultation covering Chapter 4 of the Aged Care Bill 2024. It includes Stage 2a – Funding for Support at Home program which covers subsidies, individual contributions and means testing for older people. Stage 2b will be released later and covers the remaining Rules in Chapter 4. Click below for more informa -
Changing aged care for the better – what you need to know
The Aged Care Quality and Safety Commission has published a new section on their website -Changing aged care for the better - what you need to know. It is broken into three sections - Changes for older people, Changes for providers, and Changes for workers. See below for more information. -
Complaints about aged care services - Year in review (2023-2024) Report
The Aged Care Quality and Safety Commission have released their Complaints about aged care services - Year in review (2023-2024) Report. This report highlights the types of complaints received, with the most in home care complaints being due to concerns about consultation and communication by people receiving care and their families. -
Support at Home Program Resources
The Department of Health and Aged Care has added key Support at Home resources to one section of their website. It includes webinars, webinar slides, fact sheets and reports that related to Support at Home. Please see more information below. -
Consultation the the Pricing Approach for Support at Home - Closes 25 October
The Department of Health and Aged Care has engaged IHACPA - The Independent Health and Aged Care Pricing Authority, to come up with the service list prices for Support at Home. IHACPA is currently consulting - Consultation Paper on the Pricing Approach for the Support at Home service list 2025-26. As a CHSP and/or HCP Provider, or as a client or community member, it is very important to have your say. Click below for more information. -
Consultation on the new Aged Care Act - Service List - Closes 31 October
The Department of Health and Aged Care have released Stage 1 - Service List for consultation. Consultation closes 31 October 2024. -
Current Aged Care Reform Consultation Opportunities
The Department of Health and Aged Care currently has a number of feedback and consultation opportunities available on the reform. Consultations relate to quality indicators, service list, CALD co-design, draft nursing workforce strategy, Support at Home Service List and Implementing the aged care reforms. Click before for more information. -
2023 Commonwealth Home Support Programme (CHSP) Wellness and Reablement Report Outcomes
The Department has released Outcomes from the 2021, 2022 and 2023 Commonwealth Home Support Programme (CHSP) Wellness and reablement reports. The report highlights positive service delivery approaches, as well as common challenges -
Aged Care Reforms - September 24 update
The COTA Queensland Team has provided an update on the Aged Care Reform activities over the past few weeks. It is critical that CHSP Providers remain 'on top' of the reforms. Click below for information of key activities over the past few weeks. -
Home Care Workforce Support Program - Legacy Website
COTA Queensland has developed a Home Care Workforce Support Program Legacy Website. It contains important information on how we can continue to attract, train and retain workers. By visiting this site you will hear stories from workers, carers and consumers and access industry and learning resources including toolkits, guidance documents and guidelines. Click below for more information. -
Now released - 2023 Aged Care Provider Workforce Survey Report
The 2023 Aged Care Provider Workforce Survey was commissioned by the Australian Government Department of Health and Aged Care. These reports provide benchmark data to inform the Government and the aged care sector on the size and growth of the workforce and the attributes and skills of the workforce which are central to the delivery of quality aged care services. Click below for more information. -
Webinar recordings available - Elder Abuse (9 Sept), Innovating for Success (5 Sept)
Click below to access the Elder Abuse Case Study Webinar - How to seek assistance as a CHSP Provider recording, and the Innovating for success with Inclusee - Part 2 recording. -
ALIS - Aged Care Learning Information Solution upgrade
ALIS is a learning platform, providing education and training to help CHSP Providers and staff to understand their obligations and provide safe, high-quality care. The platform has been upgraded so you can now link this platform with your learning management system. Click below for more information. -
CHSP Volunteer Recruitment and Training Survey
Fellow Sector Support and Development Providers ACCPA and Eastern Access Community Health (EACH) Sector Support and Development is current surveying CHSP Providers on CHSP Volunteer Recruitment and Training. This survey aims to explore the possibility of forming partnerships to share these activities across multiple stakeholders and will be summarised into a report. Your feedback will be crucial in helping them improve and expand support efforts. Click below for more information. -
New aged care regulatory model information
The Department of Health and Aged Care has recently updated their online information about the new aged care regulatory model. It is encouraged that you become familiar with what is currently outlined. There have been some changes to the Service Types in the Categories Listed. Note that the provider registration categories have been altered since Consultation Paper 2 was released. Click below for more information.Category : Resource -
Home Care Technology Community of Practice - commences 17 October
Following on from the recent launches (see previous Latest News items) of the ITC Toolkit and Evaluation of Platforms report, Enkindle Consulting and Three Digital are establishing a Home Care Technology Communities of Practice. This free online forum is designed exclusively for Home Care Providers, including CHSP Providers. This community of practice will offers a supportive space to connect, share experiences, and learn from one another. Click below for more information. -
Professional support for rural, remote and First Nations providers
The Department of Health and Aged Care can provide free professional support for First Nations, rural and remote aged care providers is available through the Service Development Assistance Panel. The COTA Queensland Sector Support and Development Team recommends that eligible providers apply for this support. We are aware of a number of providers who have enhanced their capability, viability and readiness for the reforms after participating in this program. Click below for more information. -
Guidance handbook for Volunteer Managers in aged care
The Department of Health and Aged Care has released a guidance handbook is available to help aged care Volunteer Managers access training and information to manage volunteers. This 46 page handbook includes information on recruitment, onboarding, retention and administration. Click below for more information. -
Health Workforce Scholarship Program - Scholarships for remote and rural health professionals
The Health Workforce Scholarship Program (HWSP) provides scholarships and bursaries to help health professionals in remote and rural Australia retain and enhance their skills, capacity and scope of practice. Click below for more information. -
Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide
Earlier this year we provided you with an ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS). A second report has now been released - The Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide. This report consolidates information on eleven leading Home Care CMSs. Click below for more information. -
Enhancing Cultural Competence professional development
Free professional development opportunities for CHSP Providers - Enhancing Cultural Competence. Fellow Sector Support and Development Providers, The Ethnic Communities Council of Qld’s (ECCQ) Multicultural Partners Program (formerly Multicultural Advisory Service), provides free professional Development in Cultural Diversity for CHSP providers, including Respite Centres. Click below for more information. -
Now is a good time to review your Emergency and Disaster Management Plan
October to April is high-risk weather season. This means flooding, bushfire, tropical cyclones, storms and heatwaves are all more likely. As the high-risk season is approaching, now is the time to develop or update your Emergency and Disaster Management Plan. The aged care sector is vulnerable during this time, and may face evacuations, staff shortages, power outages and problems accessing essential supplies. Click below for more information. -
Aged Care SNACK Podcasts - Seasons 3 and 4 now available
Seasons 3 and 4 of the SNACK Podcast are now available. Hear from EmPaur on delivering appropriate care for Torres Strait Islander people, and The Ethnic Communities Council of Queensland in exploring issues and supports for working and caring for culturally and linguistically diverse people. Season 2 focuses on the unique needs of older individuals living with HIV, and Season 1 covers a lot of ground, including ageism and attitudes, autonomy and risk, and more. Click below for more information -
New Integrated Assessment Tool and RAS providers
The Department of Health and Aged Care have advised that the Integrated Assessment Tool (IAT) has now replaced the National Aged Care Screening and Assessment Form. The IAT is the new tool for assessing eligibility of older people for government subsidised aged care. Click below for more information on the Tool, and to see an updated list of RAS organisations. -
CHSP 2024-25 Manual - 1 July update
On July 1, the Department of Health and Aged Care released the updated CHSP Manual. It is important to familiarise yourself with the Manual, and ensure compliance. Click below for more information -
Draft new Aged Care Act consultation – feedback report
The Department of Health and Aged Care has announced that feedback and submissions from the recent consultation on the draft new Aged Care Act are now available. Depending on parliamentary processes, the new Act will start on 1 July 2025 alongside the launch of the new Support at Home program. The strengthened Aged Care Quality Standards will also apply from the commencement of the new Act. Click below for more information on the report. -
AI and Aged Care: From basics to adoption (video series)
MCCSA is excited to share with you a brand new explainer video series on AI (and particularly generative AI) and its potential to transform the way aged care organisations operate. Introducing “AI-Powered Aged Care: From Basics to Adoption,” a comprehensive four-part series that explores the world of artificial intelligence and its applications in the aged care sector. Click below for more information. -
Exploring Diversity & Wellness, A Toolkit for reflective conversations
The Exploring Diversity & Wellness toolkit has been designed to support conversations and learning opportunities to broaden the understanding of the many people we work with. This toolkit provides a foundation to explore diversity, inclusion, wellness and reablement through case studies for organisations providing Commonwealth Home Support Programme (CHSP). Click below for more information. -
Home Care ICT Platforms Survey
Last year, CHSP Sector Support and Development teams from Victoria, in collaboration with Enkindle Consulting, released the ITC Toolkit - A practical guide to implementing a home care client management system. Phase Two of the Project involves the NSW Sector Support and Development Network, in collaboration with Enkindle Consulting, in independently evaluating ten Home Care Client Management systems on behalf of CHSP Providers. To assist with the evaluation, please complete the survey. -
Share Your Feedback by 30 April 2024 on the Draft Guidance Documents for the Strengthened Aged Care Quality Standards
There are only a few weeks left to provide your feedback to the Aged Care Quality and Safety Commission on the Draft Guidance Documents for the Strengthened Aged Care Standards. These documents were developed to help Aged Care service providers understand and meet the strengthened standards and your feedback is essential to ensuring they are fit-for-purpose -
Care Finders
We understand that in your role as a CHSP provider, there will be times when vulnerable and/or isolated older people may ask you for information and support to access My Aged Care. The Australian Government’s Care Finder program targets people who require intensive support to engage with My Aged Care and access relevant community support. Click below for more informationCategory : Resource -
My Aged Care Specialist Officers
We understand that in your role as a CHSP provider, there will be times when older people may ask you for information and support to access My Aged Care. The Australian Government established the Aged Care Specialist Officer (ACSO) service that can help older people in more detail with their Aged Care matters. Click below for more details.Category : Resource -
Final Report of the Aged Care Taskforce - Funding Principles and Recommendations
On the 12th of March 2024, the Department of Health and Aged Care released the Final Report of the Aged Care Taskforce.This report examines the recommendations proposed by the Aged Care Taskforce to support an aged system that is sustainable, fair and facilitates greater innovation in the sector. Click below to read the report's aged care funding principles and recommendations.Attached Document : final-report-of-the-aged-care-taskforce_0.docx -
Commonwealth Home Support Programme (CHSP) 2024–25 extension – Provider update
The Department of Health and Aged Care has provided an update on the Commonwealth Home Support Programme (CHSP) 2024-25 extension. This fact sheet outlines what existing CHSP providers need to know about the CHSP 2024–25 Funding Extension Grant Opportunity and other program updates. Click below for more information.Attached Document : commonwealth-home-support-programme-chsp-2024-25-extension-provider-update.docx -
Community of Practice Recordings
We’ve recently updated our CHSP Provider Online Hub to include recordings from our Community of Practice Sessions. Thank you to all those who have shared their experiences and connected with others throughout this process. Click below to access the recordings. -
Consultation: Strengthened Aged Care Quality Standards Guidance
The Aged Care Quality and Safety Commission invites your feedback on their draft guidance resources for providers and workers on the new strengthened Quality Standards. Feedback closes 30 April 2024. We encourage you to view these documents so that you can provide feedback, but also so you can start preparing for the new Quality Standards. Click below for information. -
Enhanced access to the Governing for Reform in Aged Care program
The Governing for Reform in Aged Care Program is now available on the Aged Care Quality and Safety Commission website. This allows for easier access to governance resources, webinars and information. Click below for more information. -
Consultation - New Aged Care Act - Closes 8 March 2024
The Australian Government is developing a new Aged Care Act. Consultation closes 8 March 2024 and they are seeking feedback on the changes before they finalise the Bill. They welcome feedback from everyone with an interest in aged care, including: older people, their families and carers; aged care providers and workers; advocates; volunteers; researchers and experts. Click below for more information. -
Government Update - New Aged Care Act and Support at Home Program Update
Department of Health and Aged Care Updates - Late December 2023 The Department held a webinar on the New Aged Care Act and Support at Home Update on 14 December 2023. It is recommended that all CHSP Providers watch the recording and view the slide deck as it provided important information on: current consultations the Aged Care Act Exposure Draft the New Regulatory Framework Strengthened Quality Standards the Support at Home Overview and Staging Click below for more informationCategory : Resource -
.jpg "CHSP Transition to Support at Home - Delay to 2027")
CHSP Transition to Support at Home - Delay to 2027
Yesterday at the In Home Support - From the Head to the Heart Conference, Nick Morgan from the Department of Health and Aged Care announced changes to the dates for CHSP's transition to Support at Home. The CHSP transition will occur no earlier than July 2027. Click below for more information. -
.jpg "ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)")
ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)
ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS) The CHSP Sector Support and Development teams from Warrnambool City Council, Bayside City Council, West Gippsland Healthcare Group and Grampians Region launched the ITC Toolkit - A Practical Guide to Implementing a home care Client Management System. Click below for more information. -
.jpg "Four resources that may be of interest to CHSP Providers - 23 November 2023.")
Four resources that may be of interest to CHSP Providers - 23 November 2023.
This week's list of resources: Caring for older people in warmer weather, Implementation of the Royal Commission's Recommendations - Progress Report, Inclusive Engagement Toolkit. Click below for more information. -
Aged care wage increase: Information for local government and councils
The Department of Health and Aged Care has developed a new factsheet to assist local government and councils in understanding the aged care wage increase. Click below for more information. -
Migration of grandfathered clients - update
Earlier this year there was a requirement to provide detail on any grandfathered clients. The time to do this has passed and there's no opportunity to provide this information, now or into the future. For providers who missed the deadline, you will need to support grandfathered clients to go through the My Aged Care process to allow them to keep receiving CHSP support and for you to be paid. Click below for more information. -
.jpg "New standards for data collection and reporting - Have in place for July 2024")
New standards for data collection and reporting - Have in place for July 2024
The Department of Health and Ageing has released new standards for data collection and reporting. They have released Aged Care National Minimum Data Set to help you prepare for July 2024. Click below for more information. -
.jpg "New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction")
New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction
New video series: introduction to Aged Care The Department of Health and Aged Care has released a new Introduction to Aged Care video series. The videos are designed to help attract workers to the sector and support staff induction. Click below for more information. -
.jpg "Aged care wage increase - Webinar link and slides, and fact sheet")
Aged care wage increase - Webinar link and slides, and fact sheet
The Department of Health and Aged Care held an Aged care wage increase webinar on 15 June. Click below for links to the Webinar slides and recording, a letter and fact sheet from Minister Wells, and the email address to contact the Government with Aged Care Wages questions. -
.jpg "A new definition for Specialised Support Services - commences 1 July 2023")
A new definition for Specialised Support Services - commences 1 July 2023
The Department of Health and Aged Care has developed a new definition of Specialised Support Services (SSS) for CHSP. The new definition comes into effect on 1 July 2023. Click below for more on the definition and what is outlined in the Government's document. -
.jpg "Government Update - 13 June 2023")
Government Update - 13 June 2023
The Department of Health and Ageing provided further information on the Aged Care Reforms on 13 June 2023. Click before for information. -
.jpg "Inclusive Engagement Toolkit - Anglicare South Queensland")
Inclusive Engagement Toolkit - Anglicare South Queensland
A fellow Queensland-based CHSP Sector Support and Development provider Anglicare Southern Queensland has developed an Inclusive Engagement Toolkit to support CHSP Providers. The toolkit has been developed to support the inclusion and engagement of particularly vulnerable or marginalised groups of our community. Click below for more information. -
.jpg "The strengthened Aged Care Quality Standards have been updated")
The strengthened Aged Care Quality Standards have been updated
The Government has updated their Quality Standards based on feedback received and has commenced delivering a pilot testing the standards. These documents provide you with an insight as to where the Government is heading. View this when viewing the Governance Consultation documents to help plan for your future in Aged Care. Click below for more information. -
Recent aged care updates from the Government (May 2023)
In May, the Australian Government released the Budget, and the Department of Health and Aged Care (DoHA) held a Reforming in-home aged care update webinar and a New Model for Regulating Aged Care webinar. To see some key points from the recent releases for CHSP and HCP Providers, click more. -
A new model for regulating aged care - Consultation Paper 2 - Closes 23 June
The Department of Health and Ageing has released Consultation Paper 2 - A new model for regulating aged care. This second consultation paper outlines the details of the proposed approach to regulating aged care. Viewing this Paper is important for a few reasons: You have the opportunity to provide feedback on the government's approach and model before it gets finalised - consultation closes 23 June 2023. It will help to inform you of what is proposed, so you can start working towards i...Category : Resource -
15% wage increase for the aged care sector
The Fair Work Ombudsman advised on 24 March 2023 that there is a 15% wage increase for the aged care sector. Click on Read More for further information. -
Equip Aged Care Learning Packages - free and accessible online
The University of Tasmania has made the Equip Aged Care Learning Package available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families. These are free and accessible online. Click read more for more information.Attached Document : Equip Aged Care Learning Packages Flyer October 2022 (1).pdf -
Increasing workforce initiatives
COTA Queensland encourages CHSP Providers to attend the Community of Practice on April 20 as it will provide information on increasing the aged care workforce. Click on Read More for the registration link, and to see links to other workforce initiatives. -
SIRS reminder, Code of Conduct and Aged Care Register of Banning Orders
For Information on SIRS, Code of Conduct and the Aged Care Register of Banning Orders please click Read More. -
Ad Hoc Grant for CHSP Providers - closes 30 April 2024 - what they will fund has increased
The Department of Health and Aged Care's Commonwealth Home Support Program (CHSP) Ad hoc Proposals Extension - GP5672 closes 30 April 2023. The grant closes 30 April 2024. Please note that what they will fund within this grant has changed, with more money available for transport fuel increase costs and SCHADS award increases. The grant originally closed on 30 April 2023. Click below for more information. -
CHSP Provider Fact Sheet 2023 - 2024
The Department of Health and Aged Care has released the CHSP Provider 2023-2024 extension fact sheet. This fact sheet outlines what providers need to know about the 2023-24 Extension and associated program changes. The Government announced in the October Budget that the Commonwealth Home Support Programme has been extended until 30 June 2024. Please click below for more information. -
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.png "Snapshot videos for CHSP Providers")
Snapshot videos for CHSP Providers
The Eastern Sector Development Team has released three videos for CHSP Providers. Click below for information on the following videos. * Serious Incident Response Scheme * Specialisation Verification Framework * Aged Care Navigation - Care Finders -
Preparing for reform - Client Transition
To prepare for the reforms and the transition of your clients, ask yourself these questions. -
Preparing for reform - Funding and Business Model: ensuring providers are sustainable in all markets
To prepare for the reforms and your sustainability, ask yourself these questions about your funding and business model. -
Preparing for reform - Information & Communication Technology Arrangements
To prepare for the reforms and information and communication technology arrangements, ask yourself these questions. -
Preparing for reform - Regulatory Framework, Care Management and Service Level Data
To prepare for the reforms and the regulatory framework, care management and service level data, ask yourself these questions. -
Preparing for reform - The future
To prepare for the reforms and the future, ask yourself these questions. -
Preparing for the new in-home aged care program - Service Provider Fact Sheet No. 1
The Department of Health and Aged Care has released Preparing for the new in-home aged care program - Service Provider Fact Sheet No. 1 The fact sheet has been designed to let you know what is coming and how to start preparing. This will help you be ready to adjust to the new arrangements including financial and business systems, changes to legal rights and responsibilities, your operational systems, workforce and care management. Following these tips will help prepare you and your organisCategory : Resource -
.png "SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available")
SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available
Serious Incident Response Scheme (SIRS) for Home Services - Webinar 2 recording is now available. Webinar 1 - Introduction to the SIRS: Incident management systems webinar recording and presentation slides Webinar 2 - SIRS Reportable incidents webinar recording Webinar 3 - Register here - 16 November - Reporting under the SIRS Webinar 2, on 3 November 2022, looked at SIRS reportable incidents. In this webinar, Aged Care Quality and Safety Commissioner Janet Anderson PSM and a panel of speakers h... -
Consultation: A new program for in-home aged care discussion paper - Closes 25 November
The Department of Health and Aged Care has released a New Program for In-Home Aged Care Discussions Paper for consultation. Written feedback is due 24 November 2022. To be involved in consultation sessions during November, email SAH.implementation@health.gov.au by 4 November. Click below for more information.Category : Resource -
.png "Prepare now for SIRS - Starts 1 December 2022")
Prepare now for SIRS - Starts 1 December 2022
Prepare now for SIRS - Starts 1 December 2022 for home care, including CHSP Providers. Click below for more information. -
.png "Serious Incident Response Scheme for In-Home Providers - 1 December 2022")
Serious Incident Response Scheme for In-Home Providers - 1 December 2022
As part of the Aged Care Reforms, the Serious Incident Response Scheme (SIRS) is being expanded to In-Home Care Providers (CHSP and HCP) on 1 December 2022. -
Update on the New Aged Care Act and other legislative reforms
The Aged Care Act is changing. Click below to learn more about what is changing and what it may mean for you. -
Verify your specialised services to help diverse older Australians find the care they need
Providers who specialise services to diverse older Australians, including people from Aboriginal and Torres Strait Islander communities and people from culturally and linguistically diverse backgrounds, need to apply to have their specialisation claims verified. -
Register for online learning - Alis
The Aged Care Quality and Safety Commission is providing free access to Alis for aged care providers. Alis stands for Aged Care Learning Information Solution. Alis is the Commission's learning platform that can be accessed at any time, providing content to help people working in the sector understand their obligations and provide safe, high-quality care. Click below for further information.Category : Resource -
Webinar - Reforming in-home aged care and regulation - Update 31 August 22
The Government has announced that reforms to in-home aged care will be deferred to July 2024. The purpose of the webinar is to provide older Australians, their families and carers, and the aged care sector with an update on in-home aged care reforms, including preliminary views on a new Aged Care Act and regulatory arrangements. Click below for further information.Category : Resource -
Inclusive Health and Ageing website launched
With funding from the Commonwealth Department of Health and Aged Care, Bolton Clarke has launched the Inclusive Health and Ageing website. This website has been designed to help drive aged care workers to deliver best-practice care for people from diverse backgrounds. Click below for more informationCategory : Resource -
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Community of Practice encouragement
Thank you for registering for the Community of Practice Hub for CHSP Providers. We encourage you to: (Click Read More!) -
My Aged Care: Updating your details
My Aged Care: When did you last review your details? The COTA Queensland CHSP Sector Support and Development Team regularly hear from aged care users that service information on the My Aged Care Find a Provider Tool is often incorrect. The information available on this tool is sourced directly from the information you enter in the Provider Portal. You should regularly review your information to ensure it’s up to date and displaying correctly. If you identify information that needs updati -
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.png "Provider and Worker Surveys: Growing the home care workforce")
Provider and Worker Surveys: Growing the home care workforce
As part of the Home Care Workforce Support Program, HealthConsult has been engaged to undertake an ongoing evaluation of activities. They are seeking input from providers of in-home care and personal care workers to inform a baseline of existing activities. You can participate in the provider survey or personal care workers survey. For more information click Read More.Category : Resource -
Unit Costing Tools Available
Carrie Hayter Consulting has developed Unit costing tools for CHSP providers. Understanding your unit costings will assist you with service provision, workforce, financials and your transition to Support at Home ... Click on Read More for further information and to access the tools.Category : Resource
COTA Queensland SSD Team
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Sherryn DaviesCommunity & Stakeholder Engagement
COTA Queensland -
Gillian MyersSector Support & Development
COTA Queensland
Webinars & Events
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LGBTI+ Awareness Training Part 1: FoundationsFrom : Tue, 21 Apr 2026 10:00 AMTo : Wed, 20 May 2026 12:00 PMAt : Online -
Managing Stress WorkshopFrom : Thu, 14 May 2026 11:00 AMTo : Thu, 14 May 2026 01:00 PMAt : Online -
Vision Australia Webinar: Falls Prevention...From : Thu, 14 May 2026 12:00 PMTo : Thu, 14 May 2026 01:00 PMAt : Online -
Falls Prevention and Vision ImpairmentFrom : Thu, 14 May 2026 12:00 PMTo : Thu, 14 May 2026 01:00 PMAt : Online -
Enhancing Aboriginal Employment PracticesFrom : Tue, 19 May 2026 09:30 AMTo : Tue, 19 May 2026 12:30 PMAt : Online
