.jpg "CHSP Transition to Support at Home - Delay to 2027")
.jpg "ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)")
.jpg "Four resources that may be of interest to CHSP Providers - 23 November 2023.")
.jpg "New standards for data collection and reporting - Have in place for July 2024")
.jpg "New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction")
.jpg "Aged care wage increase - Webinar link and slides, and fact sheet")
.jpg "A new definition for Specialised Support Services - commences 1 July 2023")
.jpg "Government Update - 13 June 2023")
.jpg "Inclusive Engagement Toolkit - Anglicare South Queensland")
.jpg "The strengthened Aged Care Quality Standards have been updated")
.png "Snapshot videos for CHSP Providers")
.png "SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available")
.png "Prepare now for SIRS - Starts 1 December 2022")
.png "Serious Incident Response Scheme for In-Home Providers - 1 December 2022")
.png "Provider and Worker Surveys: Growing the home care workforce")
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Reform updates, training & resources in your inbox once a month
COTA Queensland CHSP Provider Update
CHSP Provider Hub
Updates & Resources
Resource
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New Resource - The Responsible Persons Toolkit
This toolkit gives you clear, practical support to understand and manage responsible person obligations under the Aged Care Act 2024. -
National Healthy Ageing Day - 6 May 2026
Healthy ageing is about living well, not just living longer - find out how to get involved in Australia’s first National Healthy Ageing Day. -
Aged Care Provider Requirements Search tool
The Department of Health, Disability and Ageing has released the Aged Care Provider Requirements Search Tool and supporting material. The Aged Care Provider Requirements Search Tool has been designed to help providers understand the rules, obligations and other requirements that will apply to registered providers under new Aged Care Act, which starts on 1 November 2025. It provides a summary of the legislative requirements based on the responses you provide. Click below for more information. -
Provider Operational Readiness – Priority Actions List
The Department of Health, Disability and Ageing has updated the Provider Operational Readiness - Priority Action List. This list is to guide aged care providers on what to do before and after 1 November 2025, to implement the new Aged Care Act. Click below for more information. -
Supporting Unassessed Clients
The Department has provided information and resources on supporting unassessed clients. Click below for more information. -
Toolkit, Guidelines and Newsletter available to support embedding Artificial Intelligence (AI) within your organisation
The Ai Adoption Working Group has released resources to support CHSP Providers to responsibly adopt artificial intelligence within their organisation. Click below for more information. -
First Nations Hub
The Aged Care Quality and Safety Commission has developed a First Nations Hub targeted towards providers, older people and workers. Click below for more information. -
CHSP 2025-27 Manual (from 1 November 2025) available now
The Department of Health, Disability and Ageing has released the Commonwealth Home Support Program (CHSP) 2025-27 Manual (from 1 November 2025). Click below for more information. -
CHSP Service Agreement Template
The Department of Health, Disability & Ageing has released templates and guides for the CHSP Service Agreement. Click below for more information. -
Changes - Specialisation Verification Framework
Earlier this month the Department of Health, Disability & Ageing announced some changes to the way providers apply for Specialisation Verification Framework. From 1 November 2025, a new application process applies under the updated Specialisation Verification Framework, to align with the Aged Care Act 2024. Click below for more information. -
Aged Care Nursing Scholarship Program - Apply now
The Australian Government has released the Aged Care Nursing Scholarships Program, supporting nurses and aged care workers to complete education and training. Click below for more information. -
New Statement of Rights resources available
The Department of Health, Disability and Ageing has released Statement of Rights resources. These are available to help providers explain the rights older people have when accessing aged care services. Click below for more information. -
CHSP 2025–27 Extension Survey – Service provider insights - Consultation report
In November 2024, the Department conducted a 2025-27 CHSP Extension Survey with CHSP Providers. The intent of the survey was to: better understand the diverse perspectives, experiences and knowledge of all CHSP providers; understand how to best utilise the next few years to prepare CHSP providers to transition to Support at Home no earlier than 1 July 2027; and seek feedback on proposed changes and identify the most common provider concerns. Click below to read the report. -
Senate Inquiry into Aged Care Service Delivery
A Senate Inquiry into Aged Care Service Delivery is currently underway with the Committee due to report on its findings by 15 September 2025. -
Practical self-assessment tool to help CHSP organisations improve their performance on sustainability
Developed by SSD providers in partnership with Ithaca Impact, SustainCheck is a practical self-assessment tool that helps organisations understand where they are performing well on sustainability - and where they can improve. A growing number of people are supporting businesses that prioritise Environmental, Social and Governance (ESG) practices. ESG is a formal approach to measuring and reporting how your business impacts society and the environment. ESG practices are becoming more important to... -
Welcome to CHSP-Funded Aged Care – A guide to help staff get started
A practical guide to help staff navigate the Commonwealth Home Support Program (CHSP) -funded aged care system. -
Aged Care Care Act & Support at Home Communications Toolkit
This practical, time-saving communication Toolkit bridges the gap between government-issued materials and what providers need on the ground. -
Data Exchange Protocols for CHSP - July 2025
This document provides operational guidance to users of the Data Exchange who deliver the Commonwealth Home Support Program (CHSP). -
Final strengthened Aged Care Quality Standards (August 2025) are now available
The final strengthened Aged Care Quality Standards have been published to support the release of the final draft of the Aged Care Rules 2025. -
Final draft of the new Aged Care Rules now available
Final draft of the new Aged Care Rules was released 31 July providing further detail on how the new Aged Care Act 2024 will operate -
Sector Performance Report for 1 January to 31 March this year (Quarter 3, 2024–25)
The Aged Care Quality and Safety Commission has released the Sector Performance Report for 1 January to 31 March this year (Quarter 3, 2024–25). It gives an overview of sector performance and includes data on: compliance with the Aged Care Quality Standards, complaints, serious incidents and risk-based monitoring. Click below for more information. -
Consultation report: New Financial and Prudential Standards
The Aged Care Quality and Safety Commission has released their Consultation report: New Financial and Prudential Standards. Click below for more information. -
Fact sheet: Summary of changes to new Aged Care Rules
The Department has released a fact sheet - Summary of changes to the new Aged Care Rules. It provides a summary of key changes since the public consultation on the draft Rules. Following consultation, the Department advises that the new Rules give more detail on how the new Aged Care Act will operate from 1 November 2025. They plan to publish a final Exposure Draft of the new Rules soon, helping providers develop their processes and systems in time for the new Act. Click below for information. -
Commonwealth Home Support Program (CHSP) 2025-27 Manual now available
The Department has released the CHSP 2025-2027 Manual. It is very important that you align your activities with the Manual. Please ensure you are always accessing the most recent version. Click below for more information. -
Support at Home Fact Sheets and Version 3 of the Support at Home Manual
The Department of Health, Disability and Ageing has released Support at Home fact sheets and Version 3 of the Support at Home Manual. While not for CHSP clients, these resources will be handy to have accessible within your organisation. -
Online module - understanding and adapting to the new system
The Aged Care Quality and Safety Commission has released training for providers and workers on the new Aged Care Act. This will help workers to prepare for changes starting from 1 November. The first online module on understanding and adapting to the new system is available now. More modules will be available soon. Click below for more information. -
Delay of Aged Care Act commencement
Message received from the Department of Health, Disability and Ageing 4/6/25. The Australian Government has announced that the new Aged Care Act 2024 will be briefly deferred. The government will recommend to the Governor-General, Her Excellency the Honourable Sam Mostyn AC, that she proclaim the commencement of the new Act to be to 1 November 2025. Read below for more information. -
Are you on track checklist
Many providers have been asking whether they're on track for 1 July new Aged Care Act implementation. The Department recently released the Provider Operational Readiness Priority Actions List which will help you to determine your level of readiness. While at times you need to do more digging to see whether you will be compliant or not, this is a great document to become familiar with. We have developed an audit checklist. See more information below.Attached Document : Audit 1 - May to June 2025.docx -
Aged Care Quality and Safety Commission's training and education resources
The Aged Care Quality and Safety Commission provides e-learning modules for Aged Care Workers, self-service resources for educators. CHSP Providers and their workers can access the e-modules at no cost via the Commission's online learning platform. Providers can also register to host the modules on their own Learning Management System. This is a great way to embed modules into your existing training structure. Click below for more information. -
Department Pages to bookmark
It is easy to not know where to turn for when looking for information and updates from the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, DEX and the like. Click below to see pages to bookmark. -
CHSP Provider Update - Service Agreements
The Department of Health and Aged Care has released an update - Commonwealth Home Support Programme (CHSP) provider update – Draft Aged Care Rules (Release 4b). This update focusses on Service Agreements for new and existing clients. Click below for more information on the Transitional Rules. -
Apply now to access workforce capability programs
Aged Care Research & Industry Innovation Australia (ARIIA) has released three programs to equip the aged care workforce and leaders with the knowledge, skills and confidence to adapt, apply and implement best practice to solve problems in their organisations. Apply now to access these programs. Click below to learn more about the Innovation Capability Program, the LIFT Leadership Program, and the LIFT Projects for Reform Program. -
Data Exchange (DEX) Dictionary - Stage 1
The Department of Health and Aged Care has released the Data Exchange Dictionary (Stage 1). The Data Exchange Dictionary (Data Dictionary) assists service providers to enter data into the Data Exchange (DEX) in a consistent way that best reflects the program activity being delivered. This document provides policy guidance on entering data into DEX for Commonwealth Home Support Program (CHSP) services funded by the Department of Health and Aged Care. Click below for more information. -
Data Exchange (DEX) Toolkit - Stage 1 - CHSP
The Department of Health, Disability and Ageing have released the Data Exchange (DEX) Toolkit - Stage 1 - CHSP. This understanding and actioning elements of this document is important to ensure that you are ready for and compliant with the Stage 1 DEX reporting requirements, commencing 1 July 2025. Click below for more information. -
Department of Health, Disability and Ageing Organisational Chart
The Department of Health and Aged Care is now known as the Department of Health, Disability and Ageing. Following on from the Federal Election, there have been some changes within the Department of Health, Disability and Ageing, the first being the Department's name. Click below for more information. -
Provider Operational Readiness Priority Actions List - Very important document
The Department of Health and Aged Care has released the Provider Operational Readiness Priority Actions List. This list aims to guide aged care providers on what you need to do before and after 1 July 2025, to implement the new Aged Care Act and Support at Home program. This list consolidates information and guidance that will be released to support transition and readiness. We recommend providers consider these actions to prepare for the changes. Click below for information. -
Provider registration resources and preview
All government-funded providers will need to be registered by the Aged Care Quality and Safety Commission by 1 July. The Department of Health and Aged Care has released registration resources. Click below for more information. -
COTA Queensland's Reform Ready Webinar Series for CHSP Providers - Register now
Council on the Ageing (COTA) Queensland's Sector Support and Development Team is hosting the Reform Ready: A Practical Webinar Series for CHSP Providers. We are hosting a series of 8 webinars, designed to support people working in CHSP-funded aged care to prepare for the new Aged Care Act, coming into effect on 1 July 2025. Click below for more information. -
Aboriginal and Torres Strait Islander resources released
The Aged Care Quality and Safety Commission has released resources to support First Nations providers, workers and older people. The resources can help you understand the changes occurring in aged care. Click below for more information. -
Dignity of Risk in Practice Survey - closes 16 April 2025
We encourage CHSP providers to complete the Dignity of Risk survey before it closes on 16 April 2025. Dignity of Risk refers to the right of individuals to make their own choices, even if those choices involve risk. The new Aged Care Act and the Statement of Rights requires us to ensure that "every older person has independence, autonomy, empowerment and freedom of choice". Click below for more information. -
Specialisation verification
Specialisation verification is beneficial for many reasons. This article provides information of the benefits of specialisation, including thin market funding, as well as links to resources. Click below for more information. -
Aboriginal and Torres Strait Islander Aged Care Framework released
The Department of Health and Aged Care have released the Aboriginal and Torres Strait Islander Aged Care Framework 2025-2035. This framework establishes a 2035 vision for older Aboriginal and Torres Strait Islander people to age well by having their spiritual, physical and mental health needs met through holistic, high-quality and culturally safe aged care. Click below for more information. -
Online courses to educate aged care staff on culturally inclusive service delivery
MCCI - Multicultural Communities Council of Illawarra, has released five online courses to educate staff on various topics on culturally inclusive service delivery. Completing these courses will assist your organisation's learning journey in improving quality of care and supporting a diverse workforce. Click below for more information. -
CHSP 2025-27 Extension Fact Sheet - December 2024 update
The Department of Health and Aged Care updated the CHSP 2025-2027 Extension Fact Sheet in December 2024. The fact sheet provides information and updates on a range of activities relating to CHSP. Click before for more information. -
Reminder: Changes to care sector awards from 1 January 2025
From 1 January 2025 changes apply to classifications and minimum pay rates for some aged care employees. Click below for more information. -
Aged Care ACT Readiness Checklist and Board Briefing Toolkit
Sector Support and Development Providers have developed resources to assist with reform planning. The Aged Care Act Readiness Checklist and the Board Briefing Tool. See below for more information. -
Changes to Support at Home pricing arrangements for in-home aged care providers
The Australian Government has announced that price caps on services under the Support at Home program will begin from 1 July 2026. Prices for CHSP have not yet been announced. Click below for more information. -
Funding: Fair Work Commission (FWC) Stage 3 (Tranche 1) Commonwealth Home Support Programme (CHSP) Base. Closes 9 January 2025.
The Department of Health and Aged Care have released a grant to provide one-off funding of the actual cost to CHSP service providers to meet the costs of increased wages of eligible aged care workers to the new minimum award wage from 1 January 2025. The Grant closes 9 January 2025. Click below for information. -
Proposed changes to CHSP - 1 July 2025
The Department of Health and Aged Care has released three documents outlining proposed changes to CHSP from 1 July 2025. Click for more information below to read the three documents provided: Proposed changes to CHSP Service List from 1 July 2025 - Fact Sheet | CHSP Service Catalogue | Proposed changes to CHSP Data Exchange (DEX) from 1 July 2025. -
Department update - 20 November
The Department of Health and Aged Care has provided updated material for In-Home Aged Care Providers. These materials relate to the reforms, timelines, finances and service continuity during emergency events. Click below for more information. -
Changing aged care for the better – what you need to know
The Aged Care Quality and Safety Commission has published a new section on their website -Changing aged care for the better - what you need to know. It is broken into three sections - Changes for older people, Changes for providers, and Changes for workers. See below for more information. -
Complaints about aged care services - Year in review (2023-2024) Report
The Aged Care Quality and Safety Commission have released their Complaints about aged care services - Year in review (2023-2024) Report. This report highlights the types of complaints received, with the most in home care complaints being due to concerns about consultation and communication by people receiving care and their families. -
Support at Home Program Resources
The Department of Health and Aged Care has added key Support at Home resources to one section of their website. It includes webinars, webinar slides, fact sheets and reports that related to Support at Home. Please see more information below. -
2023 Commonwealth Home Support Programme (CHSP) Wellness and Reablement Report Outcomes
The Department has released Outcomes from the 2021, 2022 and 2023 Commonwealth Home Support Programme (CHSP) Wellness and reablement reports. The report highlights positive service delivery approaches, as well as common challenges -
Aged Care Reforms - September 24 update
The COTA Queensland Team has provided an update on the Aged Care Reform activities over the past few weeks. It is critical that CHSP Providers remain 'on top' of the reforms. Click below for information of key activities over the past few weeks. -
Home Care Workforce Support Program - Legacy Website
COTA Queensland has developed a Home Care Workforce Support Program Legacy Website. It contains important information on how we can continue to attract, train and retain workers. By visiting this site you will hear stories from workers, carers and consumers and access industry and learning resources including toolkits, guidance documents and guidelines. Click below for more information. -
Now released - 2023 Aged Care Provider Workforce Survey Report
The 2023 Aged Care Provider Workforce Survey was commissioned by the Australian Government Department of Health and Aged Care. These reports provide benchmark data to inform the Government and the aged care sector on the size and growth of the workforce and the attributes and skills of the workforce which are central to the delivery of quality aged care services. Click below for more information. -
Webinar recordings available - Elder Abuse (9 Sept), Innovating for Success (5 Sept)
Click below to access the Elder Abuse Case Study Webinar - How to seek assistance as a CHSP Provider recording, and the Innovating for success with Inclusee - Part 2 recording. -
ALIS - Aged Care Learning Information Solution upgrade
ALIS is a learning platform, providing education and training to help CHSP Providers and staff to understand their obligations and provide safe, high-quality care. The platform has been upgraded so you can now link this platform with your learning management system. Click below for more information. -
New aged care regulatory model information
The Department of Health and Aged Care has recently updated their online information about the new aged care regulatory model. It is encouraged that you become familiar with what is currently outlined. There have been some changes to the Service Types in the Categories Listed. Note that the provider registration categories have been altered since Consultation Paper 2 was released. Click below for more information. -
Professional support for rural, remote and First Nations providers
The Department of Health and Aged Care can provide free professional support for First Nations, rural and remote aged care providers is available through the Service Development Assistance Panel. The COTA Queensland Sector Support and Development Team recommends that eligible providers apply for this support. We are aware of a number of providers who have enhanced their capability, viability and readiness for the reforms after participating in this program. Click below for more information. -
Guidance handbook for Volunteer Managers in aged care
The Department of Health and Aged Care has released a guidance handbook is available to help aged care Volunteer Managers access training and information to manage volunteers. This 46 page handbook includes information on recruitment, onboarding, retention and administration. Click below for more information. -
Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide
Earlier this year we provided you with an ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS). A second report has now been released - The Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide. This report consolidates information on eleven leading Home Care CMSs. Click below for more information. -
Enhancing Cultural Competence professional development
Free professional development opportunities for CHSP Providers - Enhancing Cultural Competence. Fellow Sector Support and Development Providers, The Ethnic Communities Council of Qld’s (ECCQ) Multicultural Partners Program (formerly Multicultural Advisory Service), provides free professional Development in Cultural Diversity for CHSP providers, including Respite Centres. Click below for more information. -
Aged Care SNACK Podcasts - Seasons 3 and 4 now available
Seasons 3 and 4 of the SNACK Podcast are now available. Hear from EmPaur on delivering appropriate care for Torres Strait Islander people, and The Ethnic Communities Council of Queensland in exploring issues and supports for working and caring for culturally and linguistically diverse people. Season 2 focuses on the unique needs of older individuals living with HIV, and Season 1 covers a lot of ground, including ageism and attitudes, autonomy and risk, and more. Click below for more information -
New Integrated Assessment Tool and RAS providers
The Department of Health and Aged Care have advised that the Integrated Assessment Tool (IAT) has now replaced the National Aged Care Screening and Assessment Form. The IAT is the new tool for assessing eligibility of older people for government subsidised aged care. Click below for more information on the Tool, and to see an updated list of RAS organisations. -
CHSP 2024-25 Manual - 1 July update
On July 1, the Department of Health and Aged Care released the updated CHSP Manual. It is important to familiarise yourself with the Manual, and ensure compliance. Click below for more information -
Draft new Aged Care Act consultation – feedback report
The Department of Health and Aged Care has announced that feedback and submissions from the recent consultation on the draft new Aged Care Act are now available. Depending on parliamentary processes, the new Act will start on 1 July 2025 alongside the launch of the new Support at Home program. The strengthened Aged Care Quality Standards will also apply from the commencement of the new Act. Click below for more information on the report. -
AI and Aged Care: From basics to adoption (video series)
MCCSA is excited to share with you a brand new explainer video series on AI (and particularly generative AI) and its potential to transform the way aged care organisations operate. Introducing “AI-Powered Aged Care: From Basics to Adoption,” a comprehensive four-part series that explores the world of artificial intelligence and its applications in the aged care sector. Click below for more information. -
Exploring Diversity & Wellness, A Toolkit for reflective conversations
The Exploring Diversity & Wellness toolkit has been designed to support conversations and learning opportunities to broaden the understanding of the many people we work with. This toolkit provides a foundation to explore diversity, inclusion, wellness and reablement through case studies for organisations providing Commonwealth Home Support Programme (CHSP). Click below for more information. -
Care Finders
We understand that in your role as a CHSP provider, there will be times when vulnerable and/or isolated older people may ask you for information and support to access My Aged Care. The Australian Government’s Care Finder program targets people who require intensive support to engage with My Aged Care and access relevant community support. Click below for more information -
My Aged Care Specialist Officers
We understand that in your role as a CHSP provider, there will be times when older people may ask you for information and support to access My Aged Care. The Australian Government established the Aged Care Specialist Officer (ACSO) service that can help older people in more detail with their Aged Care matters. Click below for more details. -
Final Report of the Aged Care Taskforce - Funding Principles and Recommendations
On the 12th of March 2024, the Department of Health and Aged Care released the Final Report of the Aged Care Taskforce.This report examines the recommendations proposed by the Aged Care Taskforce to support an aged system that is sustainable, fair and facilitates greater innovation in the sector. Click below to read the report's aged care funding principles and recommendations.Attached Document : final-report-of-the-aged-care-taskforce_0.docx -
Commonwealth Home Support Programme (CHSP) 2024–25 extension – Provider update
The Department of Health and Aged Care has provided an update on the Commonwealth Home Support Programme (CHSP) 2024-25 extension. This fact sheet outlines what existing CHSP providers need to know about the CHSP 2024–25 Funding Extension Grant Opportunity and other program updates. Click below for more information.Attached Document : commonwealth-home-support-programme-chsp-2024-25-extension-provider-update.docx -
Community of Practice Recordings
We’ve recently updated our CHSP Provider Online Hub to include recordings from our Community of Practice Sessions. Thank you to all those who have shared their experiences and connected with others throughout this process. Click below to access the recordings. -
Enhanced access to the Governing for Reform in Aged Care program
The Governing for Reform in Aged Care Program is now available on the Aged Care Quality and Safety Commission website. This allows for easier access to governance resources, webinars and information. Click below for more information. -
.jpg "CHSP Transition to Support at Home - Delay to 2027")
CHSP Transition to Support at Home - Delay to 2027
Yesterday at the In Home Support - From the Head to the Heart Conference, Nick Morgan from the Department of Health and Aged Care announced changes to the dates for CHSP's transition to Support at Home. The CHSP transition will occur no earlier than July 2027. Click below for more information. -
.jpg "ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)")
ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)
ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS) The CHSP Sector Support and Development teams from Warrnambool City Council, Bayside City Council, West Gippsland Healthcare Group and Grampians Region launched the ITC Toolkit - A Practical Guide to Implementing a home care Client Management System. Click below for more information. -
.jpg "Four resources that may be of interest to CHSP Providers - 23 November 2023.")
Four resources that may be of interest to CHSP Providers - 23 November 2023.
This week's list of resources: Caring for older people in warmer weather, Implementation of the Royal Commission's Recommendations - Progress Report, Inclusive Engagement Toolkit. Click below for more information. -
Aged care wage increase: Information for local government and councils
The Department of Health and Aged Care has developed a new factsheet to assist local government and councils in understanding the aged care wage increase. Click below for more information. -
Migration of grandfathered clients - update
Earlier this year there was a requirement to provide detail on any grandfathered clients. The time to do this has passed and there's no opportunity to provide this information, now or into the future. For providers who missed the deadline, you will need to support grandfathered clients to go through the My Aged Care process to allow them to keep receiving CHSP support and for you to be paid. Click below for more information. -
.jpg "New standards for data collection and reporting - Have in place for July 2024")
New standards for data collection and reporting - Have in place for July 2024
The Department of Health and Ageing has released new standards for data collection and reporting. They have released Aged Care National Minimum Data Set to help you prepare for July 2024. Click below for more information. -
.jpg "New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction")
New video series: introduction to Aged Care - a resource to attract workers and assist with staff induction
New video series: introduction to Aged Care The Department of Health and Aged Care has released a new Introduction to Aged Care video series. The videos are designed to help attract workers to the sector and support staff induction. Click below for more information. -
.jpg "Aged care wage increase - Webinar link and slides, and fact sheet")
Aged care wage increase - Webinar link and slides, and fact sheet
The Department of Health and Aged Care held an Aged care wage increase webinar on 15 June. Click below for links to the Webinar slides and recording, a letter and fact sheet from Minister Wells, and the email address to contact the Government with Aged Care Wages questions. -
.jpg "A new definition for Specialised Support Services - commences 1 July 2023")
A new definition for Specialised Support Services - commences 1 July 2023
The Department of Health and Aged Care has developed a new definition of Specialised Support Services (SSS) for CHSP. The new definition comes into effect on 1 July 2023. Click below for more on the definition and what is outlined in the Government's document. -
.jpg "Government Update - 13 June 2023")
Government Update - 13 June 2023
The Department of Health and Ageing provided further information on the Aged Care Reforms on 13 June 2023. Click before for information. -
.jpg "Inclusive Engagement Toolkit - Anglicare South Queensland")
Inclusive Engagement Toolkit - Anglicare South Queensland
A fellow Queensland-based CHSP Sector Support and Development provider Anglicare Southern Queensland has developed an Inclusive Engagement Toolkit to support CHSP Providers. The toolkit has been developed to support the inclusion and engagement of particularly vulnerable or marginalised groups of our community. Click below for more information. -
.jpg "The strengthened Aged Care Quality Standards have been updated")
The strengthened Aged Care Quality Standards have been updated
The Government has updated their Quality Standards based on feedback received and has commenced delivering a pilot testing the standards. These documents provide you with an insight as to where the Government is heading. View this when viewing the Governance Consultation documents to help plan for your future in Aged Care. Click below for more information. -
Recent aged care updates from the Government (May 2023)
In May, the Australian Government released the Budget, and the Department of Health and Aged Care (DoHA) held a Reforming in-home aged care update webinar and a New Model for Regulating Aged Care webinar. To see some key points from the recent releases for CHSP and HCP Providers, click more. -
A new model for regulating aged care - Consultation Paper 2 - Closes 23 June
The Department of Health and Ageing has released Consultation Paper 2 - A new model for regulating aged care. This second consultation paper outlines the details of the proposed approach to regulating aged care. Viewing this Paper is important for a few reasons: You have the opportunity to provide feedback on the government's approach and model before it gets finalised - consultation closes 23 June 2023. It will help to inform you of what is proposed, so you can start working towards i... -
15% wage increase for the aged care sector
The Fair Work Ombudsman advised on 24 March 2023 that there is a 15% wage increase for the aged care sector. Click on Read More for further information. -
Equip Aged Care Learning Packages - free and accessible online
The University of Tasmania has made the Equip Aged Care Learning Package available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families. These are free and accessible online. Click read more for more information.Attached Document : Equip Aged Care Learning Packages Flyer October 2022 (1).pdf -
Increasing workforce initiatives
COTA Queensland encourages CHSP Providers to attend the Community of Practice on April 20 as it will provide information on increasing the aged care workforce. Click on Read More for the registration link, and to see links to other workforce initiatives. -
SIRS reminder, Code of Conduct and Aged Care Register of Banning Orders
For Information on SIRS, Code of Conduct and the Aged Care Register of Banning Orders please click Read More. -
Ad Hoc Grant for CHSP Providers - closes 30 April 2024 - what they will fund has increased
The Department of Health and Aged Care's Commonwealth Home Support Program (CHSP) Ad hoc Proposals Extension - GP5672 closes 30 April 2023. The grant closes 30 April 2024. Please note that what they will fund within this grant has changed, with more money available for transport fuel increase costs and SCHADS award increases. The grant originally closed on 30 April 2023. Click below for more information. -
CHSP Provider Fact Sheet 2023 - 2024
The Department of Health and Aged Care has released the CHSP Provider 2023-2024 extension fact sheet. This fact sheet outlines what providers need to know about the 2023-24 Extension and associated program changes. The Government announced in the October Budget that the Commonwealth Home Support Programme has been extended until 30 June 2024. Please click below for more information. -
SIRS for CHSP and HCP Providers
On 1 December 2022, the Serious Incident Response Scheme was extended from residential aged care to CHSP, HCP and other providers that deliver aged care services in a home or community setting. Click below for more information. -
Latest resources released by the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission has recently updated or added resources to their website. Click below for more information. -
.png "Snapshot videos for CHSP Providers")
Snapshot videos for CHSP Providers
The Eastern Sector Development Team has released three videos for CHSP Providers. Click below for information on the following videos. * Serious Incident Response Scheme * Specialisation Verification Framework * Aged Care Navigation - Care Finders -
Preparing for reform - Client Transition
To prepare for the reforms and the transition of your clients, ask yourself these questions. -
Preparing for reform - Funding and Business Model: ensuring providers are sustainable in all markets
To prepare for the reforms and your sustainability, ask yourself these questions about your funding and business model. -
Preparing for reform - Information & Communication Technology Arrangements
To prepare for the reforms and information and communication technology arrangements, ask yourself these questions. -
Preparing for reform - Regulatory Framework, Care Management and Service Level Data
To prepare for the reforms and the regulatory framework, care management and service level data, ask yourself these questions. -
Preparing for reform - The future
To prepare for the reforms and the future, ask yourself these questions. -
Preparing for the new in-home aged care program - Service Provider Fact Sheet No. 1
The Department of Health and Aged Care has released Preparing for the new in-home aged care program - Service Provider Fact Sheet No. 1 The fact sheet has been designed to let you know what is coming and how to start preparing. This will help you be ready to adjust to the new arrangements including financial and business systems, changes to legal rights and responsibilities, your operational systems, workforce and care management. Following these tips will help prepare you and your organis -
.png "SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available")
SIRS (implement 1 December 2022) - SIRS reportable incidents webinar recording available
Serious Incident Response Scheme (SIRS) for Home Services - Webinar 2 recording is now available. Webinar 1 - Introduction to the SIRS: Incident management systems webinar recording and presentation slides Webinar 2 - SIRS Reportable incidents webinar recording Webinar 3 - Register here - 16 November - Reporting under the SIRS Webinar 2, on 3 November 2022, looked at SIRS reportable incidents. In this webinar, Aged Care Quality and Safety Commissioner Janet Anderson PSM and a panel of speakers h... -
Consultation: A new program for in-home aged care discussion paper - Closes 25 November
The Department of Health and Aged Care has released a New Program for In-Home Aged Care Discussions Paper for consultation. Written feedback is due 24 November 2022. To be involved in consultation sessions during November, email SAH.implementation@health.gov.au by 4 November. Click below for more information. -
.png "Prepare now for SIRS - Starts 1 December 2022")
Prepare now for SIRS - Starts 1 December 2022
Prepare now for SIRS - Starts 1 December 2022 for home care, including CHSP Providers. Click below for more information. -
.png "Serious Incident Response Scheme for In-Home Providers - 1 December 2022")
Serious Incident Response Scheme for In-Home Providers - 1 December 2022
As part of the Aged Care Reforms, the Serious Incident Response Scheme (SIRS) is being expanded to In-Home Care Providers (CHSP and HCP) on 1 December 2022. -
Update on the New Aged Care Act and other legislative reforms
The Aged Care Act is changing. Click below to learn more about what is changing and what it may mean for you. -
Verify your specialised services to help diverse older Australians find the care they need
Providers who specialise services to diverse older Australians, including people from Aboriginal and Torres Strait Islander communities and people from culturally and linguistically diverse backgrounds, need to apply to have their specialisation claims verified. -
Register for online learning - Alis
The Aged Care Quality and Safety Commission is providing free access to Alis for aged care providers. Alis stands for Aged Care Learning Information Solution. Alis is the Commission's learning platform that can be accessed at any time, providing content to help people working in the sector understand their obligations and provide safe, high-quality care. Click below for further information. -
Webinar - Reforming in-home aged care and regulation - Update 31 August 22
The Government has announced that reforms to in-home aged care will be deferred to July 2024. The purpose of the webinar is to provide older Australians, their families and carers, and the aged care sector with an update on in-home aged care reforms, including preliminary views on a new Aged Care Act and regulatory arrangements. Click below for further information. -
Inclusive Health and Ageing website launched
With funding from the Commonwealth Department of Health and Aged Care, Bolton Clarke has launched the Inclusive Health and Ageing website. This website has been designed to help drive aged care workers to deliver best-practice care for people from diverse backgrounds. Click below for more information -
SCHADSI Changes and Checklist
The SCHADSI Award has recently changed. Please click below for more information. -
Community of Practice encouragement
Thank you for registering for the Community of Practice Hub for CHSP Providers. We encourage you to: (Click Read More!) -
My Aged Care: Updating your details
My Aged Care: When did you last review your details? The COTA Queensland CHSP Sector Support and Development Team regularly hear from aged care users that service information on the My Aged Care Find a Provider Tool is often incorrect. The information available on this tool is sourced directly from the information you enter in the Provider Portal. You should regularly review your information to ensure it’s up to date and displaying correctly. If you identify information that needs updati -
Auslan interpreting services for older Australians contacting My Aged Care
Auslan interpreting services for older Australians contacting My Aged Care. Click below for more information. -
.png "Provider and Worker Surveys: Growing the home care workforce")
Provider and Worker Surveys: Growing the home care workforce
As part of the Home Care Workforce Support Program, HealthConsult has been engaged to undertake an ongoing evaluation of activities. They are seeking input from providers of in-home care and personal care workers to inform a baseline of existing activities. You can participate in the provider survey or personal care workers survey. For more information click Read More. -
Unit Costing Tools Available
Carrie Hayter Consulting has developed Unit costing tools for CHSP providers. Understanding your unit costings will assist you with service provision, workforce, financials and your transition to Support at Home ... Click on Read More for further information and to access the tools.
COTA Queensland SSD Team
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Sherryn DaviesCommunity & Stakeholder Engagement
COTA Queensland -
Gillian MyersSector Support & Development
COTA Queensland
Webinars & Events
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LGBTI+ Awareness Training Part 1: FoundationsFrom : Tue, 21 Apr 2026 10:00 AMTo : Wed, 20 May 2026 12:00 PMAt : Online -
Digital Transformation: From Compliance to...From : Tue, 28 Apr 2026 10:00 AMTo : Tue, 28 Apr 2026 11:30 AMAt : Online -
3rd National CHSP Aboriginal and Torres...From : Wed, 29 Apr 2026 12:00 PMTo : Wed, 29 Apr 2026 01:30 PMAt : Webinar -
Leading a Psychologically Safe EnvironmentFrom : Thu, 30 Apr 2026 01:00 PMTo : Thu, 30 Apr 2026 03:00 PMAt : Online -
Ageing Australia Leading for Innovation...From : Tue, 05 May 2026 09:00 AMTo : Tue, 05 May 2026 01:00 PMAt : Brisbane
