CHSP Provider Hub

Sector Support and Development Providers, including COTA QLD, work together to develop resources for CHSP providers to responsibly adopt artificial intelligence (AI) within their organisation. The Working Group has recently delivered the following information:

• Integrating AI into Support at Home: A Practical Toolkit for Smarter Aged Care Operations - This resource provides a structured framework and five practical tools to help aged care providers, including CHSP Providers, to integrate AI responsibly and effectively into Support at Home operations. It includes printable templates for use-case discovery, value and risk assessment, ethics review, and prioritisation planning. On this page you will find the Guide and the Webinar Recording.

• AgeFriendly.AI weekly newsletter - The free AgeFriendly.AI newsletter delivers clear, practical updates on how artificial intelligence is shaping aged care in Australia and beyond. Each edition highlights emerging tools, real-world case studies, and sector-specific insights—helping providers understand what’s relevant, what’s changing, and how to respond. Subscribe to keep ahead of the curve and bring informed leadership to your organisation’s AI journey.

• Guidelines for the Responsible Use of Generative Artificial Intelligence in Aged Care - This template supports aged care providers to develop internal Guidelines for the responsible use of generative AI. It is intended for any organisation using AI to assist with tasks such as administration, client communication, or report writing. The document helps staff understand their responsibilities when selecting and using AI tools, offering practical guidance to ensure use is safe, ethical, and aligned with organisational values. It can be adapted to reflect more complex uses of AI and should be used alongside an internal AI Policy to support consistent, informed, and accountable practice across the organisation.

• Implementation Guide - The Implementation Guide is a practical, step-by-step resource that helps aged care organisations embed their AI Guidelines into everyday practice. It walks providers through four key stages: tailoring the guidelines to fit their services, workshopping them with staff, formalising them into internal policy, and establishing an approach for ongoing monitoring and review. The guide supports safe, consistent, and values-aligned use of generative AI across aged care settings.