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  • Aged Care Care Act & Support at Home Communications Toolkit

    Aged Care Care Act & Support at Home Communications Toolkit

    The Aged Care Act & Support at Home Communications Toolkit is designed to support aged care providers—particularly those delivering Commonwealth Home Support Program (CHSP), Home Care Package (HCP), and Short-Term Restorative Care (STRC) services to understand and communicate key changes under the new Support at Home Program.

    The Toolkit has been developed by Victorian Sector Support and Development partners and Enkindle Consulting.

    It includes:

    • Editable templates to tailor communications to staff, clients and boards
    • Clear, audience-specific messaging to support understanding and reduce confusion
    • FAQs and staff scripts to help frontline teams respond confidently and accurately
    • Resources that promote compliance, minimise risk, and maintain trust across all stakeholder groups.

    The toolkit ensures key messages are delivered consistently and clearly, saving providers the time and pressure of creating materials from scratch.

    Category : Resource
    Created On :  22 August 2025

Who's Listening

  • Sherryn Davies
    Community and Stakeholder Engagement
    COTA Queensland
  • Gillian Myers
    Sector Support and Development
    COTA Queensland

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COTA Queensland will regularly update the Latest News, Useful Links and Key Resources sections. We will also be active participants in the Forums.

To automatically receive updates, where relevant, click on the "Follow Project" button.

COTA Queensland will also alert you to updates via a regular enewsletter. As a member of this Community of Practice you will automatically receive this enewsletters. If you would prefer not to receive these, please advise sherryn.davies@cotaqld.org.au or paul.gabbert@cotaqld.org.au. 

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You can seek access and correct your personal information by contacting us on 07 3316 2999 or by emailing info@cotaqld.org.au. 

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