CHSP Provider Hub

The Department of Health and Aged Care has released the Provider Operational Readiness Priority Actions List.

This list aims to guide aged care providers on what you need to do before and after 1 July 2025, to implement the new Aged Care Act and Support at Home program. This list consolidates information and guidance that has been (or soon will be) released to support transition and readiness. We recommend providers consider these actions to prepare for the changes.

Provider Operational Readiness – Priority Actions List

This list is to guide aged care providers on what to do before and after 1 July 2025, to implement the new Aged Care Act and Support at Home program.

It provides details on the following. Ensure you read the entire document for details on actions that you need to undertake. Brief details are outlined below for CHSP providers, though information within includes detail for all providers.

May to June 2025

• Actions to take with your participants
  • Engage with your residents and/or home care participants - Statement of Rights, New Registered Support Role, Changes to Aged Care, Registration and Assessment
• Actions to take for your organisation, people, processes and systems
  • New regulations and the deeming process - Deeming Process and requirements, Correct personnel and contact details
  • Adjusting operations to align with the Statement of Rights and Statement of Principles - Alignment with Statement of Rights
  • Comply with obligations - Provider obligations and support, Financial and Prudential Standards, Aged Care Quality Standards Readiness Checklist and Plan, Complaints and Feedback Management System
  • Digital changes - Provider Digital Readiness Checklist, New Aged Care Act: A guide to digital change for providers, Update provider information
  • Continue to support your workforce - Understanding of reform changes, Code of Conduct in Aged Care, Provider Training
  • New service lists, payment and financial mechanisms - Understand and prepare for the new Aged Care Act, DEX reporting, Compliance, Return Extension Grant Agreement Offer, Aged Care Gateway Service and Support Portal

July to December 2025

• Actions to take with your participants
  • Engage with your residents and/or home care participants - Registered supporters, Supported Decision Making, Providing feedback or raising concerns, Updating income and assets with Services Australia, First Nations Aged Care Assessment, Assessed and eligible
• Actions to take for your organisation, people, processes and systems
  • Continually improve your business - Local Network Team
  • Comply with new regulations and obligations - Registration Categories, Registration and Renewal, Regulatory Model, Incident Management System
  • Digital Changes - GPMS, Correct details, Provider Digital Readiness Checklist
  • Continue to support your workforce - Requirements and Communications, Training
  • New service lists, payment and financial mechanisms - Assessment, Verify outlet details, Worker Screening