CHSP Provider Hub

SERVICE DELIVERY

• Aged Care Provider and worker toolkit - Choice, dignity, respect - older people's rights in aged care

  Toolkit to support providers and workers to engage with older people, their families and supporters about their rights in aged care and the role of the Aged Care Quality and Safety Commission.

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• Equip Aged Care Learning

  Equip Aged Care Learning is for everyone in aged care — whether you're new or experienced, a care worker, support staff, manager, volunteer, family member, or informal carer.

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• Recognising and reducing ageism – new Alis module

  New Alis module about understanding and addressing ageism in aged care for registered providers, aged care workers, responsible persons and others.

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• 2026 Reablement in practice: supporting cognitive health

  Whether you missed the conference or want to revisit some of your favourite sessions, you can now access all recordings from the Keep Able online conference held 15 April 2026.

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• Yarn, move, do

  Workbook to support providers in delivering a reablement approach with First Nations Elders.

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• Clarification on CHSP access scenarios - Department Guidance

  The Department has provided scenarios relating to CHSP clients being offered Support at Home; Clients receiving partial Support at Home Funding; CHSP clients whose needs increase after declining Support at Home; and Clients seeking to exit Support at Home and return to CHSP.

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• Support at Home vs CHSP confusion - Department guidance

  The Department has provided guidance material to assist in clearing up Support at Home vs CHSP confusion. This includes information on Social Support, Transport, Assistive Technology and Home Modifications.

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• My Aged Care issues – Department response and guidance

  The Department has responded to issues raised relating to incorrect service availability, find a provider tool inconsistencies, and referrals outside delivery areas, and has updated user guide material

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• Aged Care Volunteering Hub

  The Aged Care Volunteering Hub provides information, resources and guidance to strengthen volunteer-led services across the aged care sector. You’ll find practical tools, training resources, and best-practice information to support safe, meaningful and person-centred volunteering.

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• ARIIA's First Nations Knowledge Hub

  ARIIA has a program that supports First Nations aged care providers and workers as part of its broader mission to develop and grow the aged care workforce.Visit their page for resources, case studies, and knowledge exchange visits.

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• Trauma informed care for Veterans

  This resources has been developed with a trauma awareness lens for veterans and defence connected older people.

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• Introduction to Wellness & Reablement - Learnings from our first wellness & reablement webinar

  ​​​​​​​Key points and practical strategies from Working With Not Doing For Webinar 1: Introduction to Wellness & Reablement

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• Updated Falls Guidelines for Community Care

  The Falls Guidelines for Community Care have been updated for routine use by health professionals, primary care providers, the aged care workforce and other community care staff in providing care to older people in community settings.

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• Wellness and Reablement – who benefits?

  Older people are not the only ones who benefit from wellness and reablement. Evidence suggests there are also large benefits for service provider organisations, families and carers, and the broader community.

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• Aged care services & independent aged care advocates guide

  This guide explains the role of independent aged care advocates and the difference between Aged care service delivery; Independent aged care advocates; and other supporters and advocates.

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• Supported Decision Making Toolkit for your clients

  The Older Person’s Advocacy Network (OPAN) has developed an online toolkit that Providers can share with their clients Toolkit to help them understand supported decision-making and stay involved in choices about their care.

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• Keep Able on the Go

  The Keep Able On the Go app offers real time reablement solutions and tips, helping you apply wellness and reablement for your clients with advice at your fingertips.

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• Inclusive Care: Diversity programs and resources guide - January 2026

  The Department of Health, Disability and Ageing has released a toolkit to support communication with aged care providers about delivering inclusive, respectful and responsive care to older people from diverse backgrounds.

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• Working With, Not Doing For: Wellness and Reablement in Aged Care

  Council on the Ageing (COTA) Queensland SSD have been working with some of our Victorian SSD colleagues to deliver a series of webinars and resources to support you to implement a wellness and reablement approach across your service.

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• Sensitive Conversations Toolkit

  The Sensitive Conversations Toolkit equips managers and team leaders to run short, practical sessions with their teams - using real-life scenarios. 

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• Translating and interpreting services

  Resources available to assist you in communicating with your clients in their preferred language.

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• Equip aged care online training

  The University of Tasmania has developed free, online flexible learning modules for people caring for older people in a paid or unpaid capacity.

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• Elder Care Support Program

  The Elder Care Support program aims to strengthen the workforce supporting First Nations Elders, their families and carers, helping them access aged care services that meet both their physical and cultural needs.

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• Person Centred Care & Services Planning Toolkit

  Supports people working in CHSP and Support at Home-funded aged care to embed person-centred practices across every stage of care and services planning.

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