CHSP Provider Hub

SERVICE DELIVERY

• Trauma informed care for Veterans

  This resources has been developed with a trauma awareness lens for veterans and defence connected older people.

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• Survey - Aged care trauma awareness & education

  Help inform Trauma-Aware Training to Support Forgotten Australians and Care Leavers

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• Introduction to Wellness & Reablement - Learnings from our first wellness & reablement webinar

  ​​​​​​​Key points and practical strategies from Working With Not Doing For Webinar 1: Introduction to Wellness & Reablement

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• Updated Falls Guidelines for Community Care

  The Falls Guidelines for Community Care have been updated for routine use by health professionals, primary care providers, the aged care workforce and other community care staff in providing care to older people in community settings.

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• Wellness and Reablement – who benefits?

  Older people are not the only ones who benefit from wellness and reablement. Evidence suggests there are also large benefits for service provider organisations, families and carers, and the broader community.

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• Aged care services & independent aged care advocates guide

  This guide explains the role of independent aged care advocates and the difference between Aged care service delivery; Independent aged care advocates; and other supporters and advocates.

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• Supported Decision Making Toolkit for your clients

  The Older Person’s Advocacy Network (OPAN) has developed an online toolkit that Providers can share with their clients Toolkit to help them understand supported decision-making and stay involved in choices about their care.

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• Keep Able on the Go

  The Keep Able On the Go app offers real time reablement solutions and tips, helping you apply wellness and reablement for your clients with advice at your fingertips.

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• Inclusive Care: Diversity programs and resources guide - January 2026

  The Department of Health, Disability and Ageing has released a toolkit to support communication with aged care providers about delivering inclusive, respectful and responsive care to older people from diverse backgrounds.

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• Working With, Not Doing For: Wellness and Reablement in Aged Care

  Council on the Ageing (COTA) Queensland SSD have been working with some of our Victorian SSD colleagues to deliver a series of webinars and resources to support you to implement a wellness and reablement approach across your service.

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• Sensitive Conversations Toolkit

  The Sensitive Conversations Toolkit equips managers and team leaders to run short, practical sessions with their teams - using real-life scenarios. 

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• Translating and interpreting services

  Resources available to assist you in communicating with your clients in their preferred language.

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• Equip aged care online training

  The University of Tasmania has developed free, online flexible learning modules for people caring for older people in a paid or unpaid capacity.

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• Elder Care Support Program

  The Elder Care Support program aims to strengthen the workforce supporting First Nations Elders, their families and carers, helping them access aged care services that meet both their physical and cultural needs.

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• Person Centred Care & Services Planning Toolkit

  Supports people working in CHSP and Support at Home-funded aged care to embed person-centred practices across every stage of care and services planning.

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