CHSP Provider Community of Practice Hub

Please find below, some useful links and information to support CHSP providers who provide services to unassessed clients and how to assist their clients to be assessed before 30 June 2025. This information has been provided by the Department of Health and Aged Care by request from a a fellow Sector Support and Development Provider.

“Transitioning Commonwealth Home Support Programme (CHSP) clients under the new Aged Care Act

CHSP providers will not be able to continue providing CHSP government-subsided services to clients unless they have been assessed as eligible for CHSP through My Aged Care by 30 June 2025.

Under the new Aged Care Act, Commonwealth Home Support Programme (CHSP) clients must be assessed as eligible for CHSP through a My Aged Care assessment to receive government-subsidised CHSP services.

The vast majority of CHSP clients will be transitioned under the new Aged Care Act because they have previously been assessed as eligible for CHSP.

The Department is contacting and providing guidance documents to CHSP providers that have historically provided CHSP services to unassessed clients.

If an organisation provides CHSP services to clients who have not had an aged care assessment, they will not be able to keep providing services to these clients unless clients apply for, and have an aged care assessment by 30 June 2025.

As it can take time to receive an aged care assessment, CHSP providers are asked to support impacted clients to request an assessment through My Aged Care as soon as possible.

For further enquires

If Local Networks are unable to answer a provider enquiry using the FAMs factsheet provided, they can refer the provider to their FAM or direct the enquiry to the CHSPservicereform@health.gov.au.

The Australian Government is providing additional support to My Aged Care and assessment organisations to increase capacity and help manage wait times.

CHSP client transition letter for providers - This is a copy of the letter the Department sent to CHSP Providers to support their unregistered and unassessed CHSP clients in the lead up to the new Aged Care Act 2024.

CHSP client transition provider factsheet - This fact sheet has been developed as guidance material for CHSP providers to support their unregistered and unassessed CHSP clients in the lead up to the new Aged Care Act 2024 coming into effect on 1 July 2025. It will answer your key questions, guidance and a checklist on what you are to do and how you are to go about it, information on how My Aged Care will respond, and information you need to provide your FAM - Funding Arrangement Manager.

Letter template for unassessed CHSP clients - A letter template developed to help CHSP providers to support their unregistered and unassessed CHSP clients in the lead up to the new Aged Care Act 2024 coming into effect on 1 July 2025.

You can also watch the webinar hosted by the Department on 13 March for CHSP providers which included a call to action to support their unassessed client before 1 July:

CHSP 2025-27 extension and reforms update – Webinar

Resources can also be found on the Commonwealth Home Support Program page on Local Network Resource Hub. “

I hope you find this information helpful and will supports the enquiry.