CHSP Provider Hub

Sector Support and Development staff raised with the Department about recent Support at Home vs CHSP confusion. This is the response and guidance they have provided.

Access to CHSP Group Social Support for clients receiving Support at Home

Support at Home participants who have transitioned from the CHSP may continue to access their pre-existing CHSP social support group through the social support and community engagement service type on an ongoing basis to allow the continuity of social relationships. This only applies to participants attending a pre-existing CHSP social support group service. New Support at Home participants that have Group Social Support included in their support plan must access this service through their Support at Home provider.

Transport charging arrangements

From CHSP Manual, Effective date 1 Nov 2025

1. CHSP clients contribute to the cost of transport services based on the client contribution policy set by the CHSP organisation and the client’s ability to pay and must be agreed between the client and provider.

2. Support at Home participants must pay CHSP contribution fees like other CHSP clients. Support at Home participants cannot use their budget to pay the CHSP client contribution.

3. Support at Home participants can choose to pay for additional CHSP services out of their quarterly Support at Home budget. The participant must pay for the entire cost of services (known as full cost recovery). Note: CHSP registered providers should only agree to this arrangement if it does not disadvantage CHSP clients.

Support At Home Manual, Effective date 1 Nov 2025

1. Support at Home participants pay for their transport services based on costs determined by the provider. Participants should know the cost of the transport service based on the provider’s fees policy and the participant’s ability to pay.

2. Where it is not feasible to obtain prices before delivery of a service (i.e. for transport services such as taxis or rideshare), a provider must discuss this with the participant and ensure there is appropriate management of the participant’s budget so an overspend does not occur.

3. Direct transport is the supply of a car and driver. Indirect transport is the supply of a voucher for taxi or rideshare services. Transport can be used for group and individual transport services. For group travel, the provider must apportion the cost to each participant. The price of transport excludes the purchase of a vehicle, running costs and licencing. Transport cannot be used for holiday-related travel.

Confusion between Assistive Technology, and Home Modifications, provided through CHSP Support at Home

A current CHSP client can keep using their CHSP services - including equipment and products, and home adjustments - while they wait for ongoing Support at Home funding (including minimum service offers) or AT-HM scheme funding.

Once AT-HM scheme services begin, the individual will no longer be able to access equipment, products, or home adjustments through the CHSP. However, they may continue using their other CHSP services until Support at Home ongoing funding is accepted.

New clients who are waiting for ongoing Support at Home funding or AT-HM scheme funding and were not approved for CHSP services, cannot access equipment and products or home adjustment services through the CHSP.

The AT-HM scheme can only be accessed by older people approved for the Support at Home program. AT-HM scheme gives Support at Home participants funding to access to assistive technology and/or home modifications without needing to save up funds from their individual budgets. Funding tiers for this support apply.

CHSP urgent services pathway is not available for people approved for Support at Home AT-HM scheme and waiting for AT-HM scheme funding.

Review communication gaps where providers are giving advice inconsistent with the CHSP Manual.

Providers with concerns regarding the provision of their funded CHSP services are encouraged to contact their Funding Arrangement Manager in the Community Grants Hub.

The Department will be updating the CHSP 2025-27 Manual with further clarification around the Support at Home and CHSP interactions. Information will be available on the Department’s website under CHSP Manual.