CHSP Provider Hub

Support at Home program updates

The Department of Health and Aged Care has added key Support at Home resources to one section of their website. It can be viewed here. It includes webinars, webinar slides, fact sheets and reports that related to Support at Home.

See a message from the Department below.

Details of the Support at Home program were announced on 12 September 2024 by the Minister for Aged Care, the Hon Anika Wells MP.

The Support at Home program will replace the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Program from 1 July 2025. The Commonwealth Home Support Programme (CHSP) will transition to the new program sometime after 1 July 2027.

Under the new Support at Home program, older people with more complex needs will have access to higher levels of care in their home. This will help them to stay in their home for longer.

Older people will only pay for services that have been delivered and they will never pay for clinical support. Based on their financial situation, older people will be asked to make a fair contribution to help pay for high-quality care and services – services that will help keep them independent and support everyday living.

How much people who are already receiving or are assessed as eligible for a package will contribute, will be based on a ‘no worse off’ principle. This will be for anyone already receiving a package, on the National Priority System, or assessed as eligible for a package on 12 September 2024. These people will be no worse off because of the reforms. They will make the same contributions, or lower, than they would have made under the HCP Program.

The Department of Health and Aged Care will keep working with HCP and STRC providers to make sure they’re prepared to move to Support at Home on 1 July 2025.

More information

The Department has a range of information and resources about the Support at Home program on their website. This includes recordings of their recent webinars and fact sheets.