CHSP Provider Hub

The New Single Assessment System teams commenced on 9 December 2024.

At the recent Invox Conference, it was advised that many of the new Single Assessment Teams are currently recruiting, establishing their services, and training assessors. It was recommended that CHSP Providers allow these teams to establish themselves, before inviting them to network meetings and the like.

It was recommended instead that CHSP Providers take the opportunity to look at their public-facing information on My Aged Care with fresh eyes. The information that you provide on My Aged Care forms part of your promotional strategy to future clients AS WELL as the Single Assessment Teams. This is your time to promote what you do to the Assessors - what sets you apart from the other providers, when and where to you provide your services. Put as much information as possible within your 1000-character limit. If you provide information in the attachments, be aware that few assessors look at this information.

The new single assessment team system aims to:

• make it easier for people to access different aged care services as their needs change
• is simpler to navigate
• provides a single pathway to access all government-funded aged care services
• ensures older people only have to tell their story once
• adapts to changing needs
• offers assessments in regional, rural and remote areas
• has shorter wait times.

The Department of Health and Aged Care have worked closely with assessment organisations to support a smooth transition. There should be no disruptions for anyone currently waiting for an assessment.

Find out more and explore the searchable map of assessment organisations or the list provided. If care recipients would like more information, please direct them to the fact sheet.