CHSP Provider Hub

The Department has responded to Sector Support and Developments' request to clarify different scenarios raised by CHSP Providers.

CHSP clients offered Support at Home (accept vs decline)

The CHSP is an entry level program for older people with low level needs that only require a small number of services. It is not designed for older people with higher needs which should be managed through Support at Home.

If a CHSP client has been reassessed and approved for Support at Home and later declines their Support at Home funding to remain on CHSP, the CHSP services will be delivered within the scope of the CHSP service offer and not necessarily at the clients assessed need under Support at Home.

Clients receiving partial (e.g. 60%) Support at Home Funding

There are five instances where Support at Home participants (Including participants who have accepted a Minimum Service Offer) can access CHSP services:

• Pre-existing CHSP social support group
• Hoarding and Squalor
• Cottage respite, Community and centre-based respite and Flexible respite
• Emergency access
• Specialised support services (Vision advisory services).
• CHSP Clients offered Full-Service Offer for Support at Home funding

Current CHSP client can keep using their CHSP services while waiting for a Support at Home budget (including minimum service offers) and/or AT-HM scheme.

Once AT-HM scheme services begin, the individual will no longer be able to access equipment, products, or home adjustments through the CHSP. However, they may continue using their other CHSP services until Support at Home ongoing funding is accepted.

CHSP Clients whose needs increase after declining Support at Home

CHSP clients who have declined their offer for Support at Home funding, but who have had a change in their situation can request a support plan review. It is important to note that whilst clients may be approved for additional CHSP services, these services will be delivered within scope of the CHSP service offer and not necessarily at the clients assessed need under Support at Home.

Clients seeking to exit Support at Home and return to CHSP

The Department is clarifying the policy on this issue and will provide further advice.

Further information regarding the interaction between the CHSP and Support at Home can be found in the CHSP Manual and SaH Manual.