CHSP Provider Community of Practice Hub

We’ve recently updated our CHSP Provider Online Hub to include recordings from our Community of Practice Sessions. Thank you to all those who have shared their experiences and connected with others throughout this process.

Our next Community of Practice session is on Thursday 18 April 2024 at 1.30 - 2.30pm QLD Time. Lea Readdy from Meals on Wheels Queensland will provide information for CHSP providers to consider when sub-contracting services or being contracted by HCP providers. Register here.

15 February 2024 - The Reforms and CHSP | The Queensland CHSP Sector Support and Development Network* spoke with Russell Herald, Assistant Secretary of the Home Support Operations Branch, Australian Department of Health and Aged Care. Russell responded to questions from CHSP Providers and discussed the Department of Health and Aged Care’s current view on CHSP, the Aged Care Reforms and Support at Home.

7 December 2023 - Person-Centred Care | COTA Queensland’s Sector Support and Development Team spoke with volunteer mentors Christine Jenkins and Celsie Mead. Christine and Celsie share their personal experiences of receiving home care support services and participating in co-design processes, providing valuable insights into what quality care looks like for an older person.

12 October 2023 - Provider Viability and Preparing for the Transition | COTA Queensland’s CHSP Sector Support and Development Team spoke with Donna Leigh, CEO at ECHO, Malanda. Donna spoke about the decisions she needed to make to keep the service viable, along with how they’re preparing for the reforms. Donna discussed challenges, thoughts behind the decisions she made, and how ECHO have positioned themselves to transition through the aged care reforms.

24 August 2023 - Growing Your Aged Care Workforce | The COTA Queensland Sector Support and Development Team spoke with Lisa Steele, a Regional Workforce Coordinator with Skills Hubs. Lisa provided information on the Growing Your Workforce trial. While the trial is coming to an end, Lisa shares recruitment and retention learnings from the trial which are relevant to providers now and into the future.

24 August 2023 - Looking for Opportunities in Rural Communities | COTA Queensland’s Sector Support and Development Team spoke with Margaret Lewis and Lee Cotter, Gemfields Community Support Organisation. Various topics were covered, including the involvement of university students and community services, as well as staff becoming allied health assistants.

15 June 2023 - Digital Transformation | COTA Queensland’s CHSP Sector Support team spoke with Peter Devine, General Manager at Byron Shire Respite Service. Peter shared his organisation’s digital transformation journey of change.

20 April 2023 - The Aged Care Workforce | COTA Queensland’s CHSP Sector Support and Development Team spoke with Ian Montague, Director of Skills Hubs. Ian provided insights into recruitment and retention for the aged care workforce, as well as discussing the Home Care Workforce Support Program.

16 February 2023 - Business Innovation and Growth | COTA Queensland’s Sector Support and Development Team spoke with Cheryl Dalton, CEO of South Burnett Care. Cheryl spoke about business innovation and sustainability, approaching this from the head and the heart in growing her organisation.

20 October 2022 - Aged Care Reform - Our journey so far | COTA Queensland’s Sector Support and Development Team spoke with Melissa Bannerman, Chief Operations Officer with STAR Community Services about their journey moving through the many years of aged care reform and the catalyst for change.