CHSP Provider Hub

On 1 December 2022, the Serious Incident Response Scheme was extended from residential aged care to CHSP, HCP and other providers that deliver aged care services in a home or community setting.

Click here to access information on:

• Guidelines for home services providers
• Who does the SIRS apply to?
• What is a reportable incident?
• How do I report an incident?
• Resources for SIRS home services
• Frequently asked questions

The SIRS decision support tool can be accessed here and helps providers to quickly and easily determine the difference between Priority 1 and Priority 2 reportable incidents. The tool asks you a series of simple questions about an incident to help you decide whether it must be reported to the Commission.

Other useful links:

• SIRS guidelines for home service providers (includes CHSP)
• 3-part home services SIRS webinar series videos
• Reporting through My Aged Care videos
• Reportable incidents workflow
• 8 reportable incidents fact sheets
• Reporting responsibilities for providers and their staff fact sheet