CHSP Provider Community of Practice Hub

The Eastern Sector Development Team has released three videos for CHSP Providers.

Note that these have been developed for Providers in another state, though much of the information is relevant to providers in Queensland also. Thank you to the Eastern Sector Development Team for allowing us to share this information with you.

• Serious Incident Response Scheme (1 December 2022 implementation date)

Following the ESDT online Forum held on 18 October 2022, we are pleased to make available, a recording of the 'Are you ready for SIRS' presentation. This session is based on the Aged Care and Quality Safety Commission Best Practice Guide to Incident Management and provides a great opportunity for all providers to check their understanding of good practice incident management.

The session focuses on your obligation to have (and maintain) an effective Incident management system (IMS) and outlines the key elements of a best practice approach which includes the establishment of policies and procedures, recording tools/templates, education and communication and good governance and accountability. The session also includes information about what you can be doing to prepare for the introduction of SIRS and provides links to useful resources.

• Specialisation Verification Framework

The Specialisation Verification Framework has been established in response to recommendation 30 of the Royal Commission into Aged Care Quality and Safety which stated that there should be verification to ensure ‘that the provider has proper grounds for making any representation of being able to provide specialised services for groups of people with diverse backgrounds and life experiences.’

Developed by Australian Healthcare Associates (AHA), the Framework seeks to address this recommendation, by embedding a focus on diversity in the aged care system and helping senior Australians to choose providers that meet their specific needs. Essentially, the framework sets out the conditions under which providers can promote their service to different communities on My Aged Care (for example culturally and linguistically diverse people, LGBTI, Veterans, etc).

This videon will introduce you to the new proposed specialisation verification framework for My Aged Care which commenced on the 27th June 2022. Included in the session are the key features of the framework, the two-tiered specialisation criteria, expectations of the verification and certification processes and discussions on what you can be doing to become a specialised provider.

• Navigating the aged care system - The care finder program

The aged care system is complex and not everyone is able navigate their way to a successful outcome on their own. People will and do experience barriers to navigating and accessing the services they need. To improve access and navigation of aged care, the Department of Health & Ageing is introducing the Care Finder program in January 2023.

This video will introduce you to the new Care Finder Program and discuss how it links with the broader aged care navigation and service systems including Trusted Indigenous Facilitators and complementary specialist support.

The session includes information about the program’s objectives and expected outcomes, the Care Finder target audience, the roles and responsibilities of care finders and the referral pathways.