CHSP Provider Hub

The Department has released Outcomes from the 2021, 2022 and 2023 Commonwealth Home Support Programme (CHSP) Wellness and reablement reports.

CHSP providers are required to report on wellness and reablement approaches in their service delivery practices through an online report each year. The results measure providers’ progress towards embedding wellness and reablement approaches. They also help us to understand the impact of service delivery approaches and identify what is working well and common challenges.

• 2023 Commonwealth Home Support Programme (CHSP) wellness and reablement report outcomes

  • Analysis of 2023 report data and written responses suggests that CHSP service providers see the benefit in embedding wellness and reablement approaches, but many find it challenging to implement and maintain. Data from the 2023 report reveals reporting levels consistent with the 2022 reporting on the frequency that providers develop care plans, accept referrals, and deliver short-term CHSP services.

  • Analysis of the reported benefits and successes of wellness and reablement identified the following themes:

    • Active involvement and engagement of clients in planning their assessments, care plans, goal setting and tailoring approaches to their needs resulted in empowered clients, informed service delivery and increased client satisfaction.
    • Communication with the client including active listening, building relationships with them, ensuring they were comfortable with services provided, and asking for feedback resulted in positive wellness and reablement outcomes.
    • Social wellbeing (including communication benefits) was enhanced through interactions between staff and clients, improvements made to clients’ homes, and group activities, which reduced feelings of loneliness and isolation.
    • Education of staff and clients in the application of wellness and reablement enhanced client outcomes as this addressed expectations and improved levels of engagement.

  • CHSP service providers shed light on the challenges associated with embedding wellness and reablement approaches. The most significant challenges for wellness approaches were capacity, client-related issues, cost, demand and staffing. The most significant challenges for reablement were client-related issues, capacity, demand, staffing, process and cost.

• 2021 and 2022 Commonwealth Home Support Programme (CHSP) wellness and reablement report outcomes
• Outcomes of the Commonwealth Home Support Programme (CHSP) wellness and reablement report 2019–2020
• Outcomes of the Commonwealth Home Support Programme (CHSP) wellness and reablement report 2018

Aged Care Providers have been notified in the Your Aged Care Update (YACU) newsletter on Tuesday, 24 September 2024.

If you have any questions, email WellnessAndReablement@health.gov.au