CHSP Provider Hub

The Department of Health and Aged Care has recently updated their online information about the new aged care regulatory model.

It is encouraged that you become familiar with what is currently outlined. See information here.

• About the new model
• How the new model will work
• New programs to be regulated
• Provider obligations and support
• Next Steps
• Related Information
• Contact

Note that the provider registration categories have been altered since Consultation Paper 2 was released. These changes have not be discussed in recent webinars or reports, so be mindful that these may not be the final categories.

• Category 1 - Home and community services - Domestic assistance, Home maintenance and repairs, Meals, Transport
• Category 2 - Assistive technology and home modifications - Equipment and products and home adjustments
• Category 3 - Advisory and support services - Hoarding and squalor assistance, Social Support and Community Engagement (Note, this was previously in Category 4)
• Category 4 - Personal care and care support in the home or community, including respite - Allied health and other therapy, Personal care, Nutrtion, Therapeutic services for independent living, Home or community general respite, Community cottage respite, Care management (this was previously in Category 3), Restorative care management
• Category 5 - Nursing and transition care - Nursing care, Assistance with transition care
• Category 6 - Residential care (including respite) - Residential accommodation, Residential everyday living, Residential services, Residential clinical care

Please be aware, that there is no formal transition period for when the new Aged Care Quality Standards and ACT come into play (proposed 1 July 2025). This means that now is your transition period. You are encouraged to prepare for the transition now. If your services sit in Category 1, 2 or 3, you will not need to go through the formal auditing process. However, this does not mean that your governance, quality and safety measures cease. There will be a level or each that you will be expected to achieve, and desk-top audits completed.