CHSP Provider Hub

This document provides operational guidance to users of the Data Exchange who deliver the Commonwealth Home Support Program (CHSP).

The protocols are intended to provide practical information for managers and front-line staff to help them integrate the Data Exchange data definitions and requirements into existing service and administrative practices.

They are not intended to prescribe how organisations should run their business or collect data.

The CHSP protocols should be read in conjunction with the:

• Data Exchange Framework which outlines the principles and vision underpinning the Data Exchange
• Program Specific Guidance for organisations, which outline specific reporting requirements for each program
• organisation’s funding agreement
• task cards and e-Learning modules for users of the Data Exchange web-based portal
• Data Exchange technical specifications for all users submitting their data through system-to-system transfer or bulk upload from their own case management software.

The protocols are periodically updated to provide current and accurate guidance.