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  • Data Exchange Protocols for CHSP - July 2025

    Data Exchange Protocols for CHSP - July 2025

    This document provides operational guidance to users of the Data Exchange who deliver the Commonwealth Home Support Program (CHSP).

    The protocols are intended to provide practical information for managers and front-line staff to help them integrate the Data Exchange data definitions and requirements into existing service and administrative practices.

    They are not intended to prescribe how organisations should run their business or collect data.

    The CHSP protocols should be read in conjunction with the:

    • Data Exchange Framework which outlines the principles and vision underpinning the Data Exchange
    • Program Specific Guidance for organisations, which outline specific reporting requirements for each program
    • organisation’s funding agreement
    • task cards and e-Learning modules for users of the Data Exchange web-based portal
    • Data Exchange technical specifications for all users submitting their data through system-to-system transfer or bulk upload from their own case management software.

    The protocols are periodically updated to provide current and accurate guidance.

    Category : Resource
    Created On :  22 August 2025

Who's Listening

  • Sherryn Davies
    Community and Stakeholder Engagement
    COTA Queensland
  • Gillian Myers
    Sector Support and Development
    COTA Queensland

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COTA Queensland will regularly update the Latest News, Useful Links and Key Resources sections. We will also be active participants in the Forums.

To automatically receive updates, where relevant, click on the "Follow Project" button.

COTA Queensland will also alert you to updates via a regular enewsletter. As a member of this Community of Practice you will automatically receive this enewsletters. If you would prefer not to receive these, please advise sherryn.davies@cotaqld.org.au or paul.gabbert@cotaqld.org.au. 

As part of COTA Queensland's role in CHSP Sector Support and Development, COTA Queensland may summarise themes, challenges, support needs and innovation identified within this Community of Practice for advocacy purposes with government and other organised. This information will be de-identified.

You can seek access and correct your personal information by contacting us on 07 3316 2999 or by emailing info@cotaqld.org.au. 

All information collected in the hub is stored in a secure data centred located in Sydney, Australia. Physical, technical and administrative systems and processes are in place to safeguard your data and personal information. Your information is held confidentially by us, COTA Queensland, and is not shared with, transferred or sold to other parties, without your explicit consent unless we are required to by law. Read our Privacy Statement for more information. 

Your personal information, including email address, is only collected when you elect to participate in an online consultation or submit an online form. Only COTA Queensland has access to your personal information and any data/comments collected. Read our Privacy Statement for more information. 

No. We work with all representatives and parties to promote positive outcomes for Queenslanders. We are not affiliated with any political party.