CHSP Provider Hub

BUSINESS, GOVERNANCE

• Emergency Management Guide for CHSP Providers

  A practical guide supporting Commonwealth Home Support Program providers to strengthen emergency preparedness and maintain continuity of care before, during and after an emergency. Developed in partnership by four Sector Support and Development providers, including COTA Queensland's Team.

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• Financial acquittals due - 31 August 2026

  Submit your 2025/2026 Financial Declarah by 31 August 2026.

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• Bulk upload option for associated provider notifications

  Templates now available for bulk upload for associated provider notifications

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• Updated Guidelines for the Responsible Use of Generative AI in Aged Care

  The Guidelines for the Responsible Use of Generative AI in Aged Care have been updated to include a new operational layer - setting grounds rules for covering which tools are approved.

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• Updated CHSP 2025-2027 Manual - Version 3

  The Department has released Version 3 of the CHSP 2025-27 Manual.

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• CheckUp Industry Workforce Advisor

  Queensland providers can be supported by CHeckUP's Industry Workforce Advisor. Details and webinar provided.

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• Department Update - Fuel supply and aged care services

  The Department released the following update in response to the Prime Minister’s address to the nation on 1 April regarding fuel supply and cost pressures linked to the conflict in the Middle East

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• New Form - Responsible person details update

  The Aged Care Quality and Safety Commission (ACQSC) has released a new Responsible person details update form.

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• Complaints, feedback and whistleblower protections Toolkit

  The Department of Health and Ageing has developed a toolkit to provide information to support you to talk with older people, their families and carers and aged care workers about their rights when making a complaint or whistleblower disclosure under the new Aged Care Act.

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• Conversations in Aged Care: How to update the My Aged Care Website/Portal

  The My Aged Care website has changed. Watch the video to see how you can update your information to better promote your services.

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• Clarification of the definition of entry level support and service agreements

  The Department has provided information on entry level support and service agreements.

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• Clarification of rules around urgent referral codes and assessment delays

  This clarification focuses on the referral of urgent services where there is a significant risk of harm

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• Child Safety Compliance Statement

  The Department has responded to Sector Support and Development's request for additional information relating to the Child Safety Policy for CHSP Providers.

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• Wellness and Reablement Report is now available

  The Department has released the 2024 Commonwealth Home Support Program (CHSP) Wellness and Reablement Report.

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• Guidance for CHSP Providers wanting to deliver Support at Home Services

  The Department has released guidance for CHSP providers who would like to deliver Support at Home services.

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• Guidelines for developing a CHSP Service Agreement

  Check your Service Agreement template against the guidelines developed.

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• Wellness and Reablement Report - due 31 July 2026

  Submit your report by 31 July 2026 to meet your mandatory reporting requirements.

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• Provider registration renewal

  Check your registration renewal date and access resources to support the process.

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• Training checklists - providers, aged care workers and volunteers

  Checklist and links to training for Aged Care Providers, Workers and Volunteers

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• Aged Care Worker Wages - Nurses - 1 August 2026

  1 August 2026 award wage increase for nurses.

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