CHSP Provider Hub

Verifying your specialised services to help diverse older Australians find the care they need

While all providers must meet the Aged Care Quality Standards, providing specialised care represents a commitment to go further and focus particularly on meeting the needs of a specific group. Providers who deliver specialised aged care services to diverse older Australians, including people from Aboriginal and Torres Strait Islander communities and people from culturally and linguistically diverse backgrounds, need to have their specialisation claims verified by an independent assessor.

Your service can apply under the Specialisation Verification Framework’s assessment criteria. You can demonstrate you deliver specialised care to diverse needs groups by submitting evidence. There are different options for demonstrating specialisation, and you don’t necessarily have to meet all the criteria.

Aged care providers who claim these services can:

• apply for an assessment
• submit evidence showing that they meet the requirements set out in the framework
• have successful outcomes published on their My Aged Care, Find a Provider profile from October 2022. The verification will remain valid for three years.

Following a transition period, provider specialisation claims that have not been approved will have their specialisation removed from their Aged Care Profile.

Learn more on the Department of Health and Aged Care's website.