CHSP Provider Hub

ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)

Yesterday at the In Home Support - From the Head to the Heart Conference, the CHSP Sector Support and Development teams from Warrnambool City Council, Bayside City Council, West Gippsland Healthcare Group and Grampians Region launched the ITC Toolkit - A Practical Guide to Implementing a home care Client Management System. They engaged Enkindle Consulting to develop a toolkit that will be an important resource to enable CHSP providers to better understand each step of the CMS selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.

The COTA Queensland CHSP Sector Support and Development Team hear weekly from CHSP Providers the challenges associated with selecting a Client Management System. This Toolkit will help your organisation move through the process. It includes:

• ITC Toolkit: A Practical Guide to Implementing a Home Care
• Customer Journey Map Template
• Detailed Systems Requirements Tool (xls)
• Request for Proposal Template
• Request for Proposal Vendor Response Template
• Business Case Template
• Project Governance Kit

Click here to access the Toolkit.