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  • ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)

    ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)

    ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS)

    Yesterday at the In Home Support - From the Head to the Heart Conference, the CHSP Sector Support and Development teams from Warrnambool City Council, Bayside City Council, West Gippsland Healthcare Group and Grampians Region launched the ITC Toolkit - A Practical Guide to Implementing a home care Client Management System. They engaged Enkindle Consulting to develop a toolkit that will be an important resource to enable CHSP providers to better understand each step of the CMS selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.

    The COTA Queensland CHSP Sector Support and Development Team hear weekly from CHSP Providers the challenges associated with selecting a Client Management System. This Toolkit will help your organisation move through the process. It includes:

    • ITC Toolkit: A Practical Guide to Implementing a Home Care
    • Customer Journey Map Template
    • Detailed Systems Requirements Tool (xls)
    • Request for Proposal Template
    • Request for Proposal Vendor Response Template
    • Business Case Template
    • Project Governance Kit

    Click here to access the Toolkit.

    Created On :  29 November 2023

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    COTA Queensland CHSP Provider Update

COTA Queensland SSD Team

  • Sherryn Davies
    Community & Stakeholder Engagement
    COTA Queensland
  • Gillian Myers
    Sector Support & Development
    COTA Queensland

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Our Child Safety Policy

COTA Queensland’s Sector Support and Development team believes every child has the right to be safe, to feel safe and to be protected from harm.

Guided by our organisation’s safeguarding framework, our team has completed a structured risk assessment of our sector-facing activities and undertaken targeted training to strengthen our ability to prevent, identify and respond to child abuse.

We are committed to acting promptly and appropriately if concerns are raised or disclosures occur, and to supporting safe practices across the sector.