CHSP Provider Hub

The new Aged Care Act introduces a Statement of Rights that explains what rights older people have when accessing aged care. Aged care workers are also encouraged to share feedback on the quality and safety of their service with their employer. The new Act also introduces a new whistleblower framework to protect anyone who calls out suspected misconduct.

The Toolkit includes materials that may help you to communicate through your channels, such as newsletters, websites, meetings and discussions, and social media platforms.

It includes suggested:

• key messages
• calls to action
• discussion guide
• editorial content
• social media posts
• videos
• resources

that are suitable for older people, their families and carers and aged care workers.

Complaints and whistleblower protections Toolkit