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Updates & Resources

  • Government report

    Complaints about aged care services - Year in review (2023-2024) Report

    The Aged Care Quality and Safety Commission have released their Complaints about aged care services - Year in review (2023-2024) Report. This report highlights the types of complaints received, with the most in home care complaints being due to concerns about consultation and communication by people receiving care and their families.
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  • Government update

    Support at Home Program Resources

    The Department of Health and Aged Care has added key Support at Home resources to one section of their website. It includes webinars, webinar slides, fact sheets and reports that related to Support at Home. Please see more information below.
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  • Government Resource

    2023 Commonwealth Home Support Programme (CHSP) Wellness and Reablement Report Outcomes

    The Department has released Outcomes from the 2021, 2022 and 2023 Commonwealth Home Support Programme (CHSP) Wellness and reablement reports. The report highlights positive service delivery approaches, as well as common challenges
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  • COTA Queensland Resource

    Home Care Workforce Support Program - Legacy Website

    COTA Queensland has developed a Home Care Workforce Support Program Legacy Website. It contains important information on how we can continue to attract, train and retain workers. By visiting this site you will hear stories from workers, carers and consumers and access industry and learning resources including toolkits, guidance documents and guidelines. Click below for more information.
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  • Resources

    Webinar recordings available - Elder Abuse (9 Sept), Innovating for Success (5 Sept)

    Click below to access the Elder Abuse Case Study Webinar - How to seek assistance as a CHSP Provider recording, and the Innovating for success with Inclusee - Part 2 recording.
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  • Government resource

    ALIS - Aged Care Learning Information Solution upgrade

    ALIS is a learning platform, providing education and training to help CHSP Providers and staff to understand their obligations and provide safe, high-quality care. The platform has been upgraded so you can now link this platform with your learning management system. Click below for more information.
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  • Aged Care Reform

    New aged care regulatory model information

    The Department of Health and Aged Care has recently updated their online information about the new aged care regulatory model. It is encouraged that you become familiar with what is currently outlined. There have been some changes to the Service Types in the Categories Listed. Note that the provider registration categories have been altered since Consultation Paper 2 was released. Click below for more information.
    Category : Resource
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  • Take Action

    Professional support for rural, remote and First Nations providers

    The Department of Health and Aged Care can provide free professional support for First Nations, rural and remote aged care providers is available through the Service Development Assistance Panel. The COTA Queensland Sector Support and Development Team recommends that eligible providers apply for this support. We are aware of a number of providers who have enhanced their capability, viability and readiness for the reforms after participating in this program. Click below for more information.
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  • Resource

    Guidance handbook for Volunteer Managers in aged care

    The Department of Health and Aged Care has released a guidance handbook is available to help aged care Volunteer Managers access training and information to manage volunteers. This 46 page handbook includes information on recruitment, onboarding, retention and administration. Click below for more information.
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  • Resource

    Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide

    Earlier this year we provided you with an ITC Toolkit - A Practical Guide to Implementing a home care Client Management System (CMS). A second report has now been released - The Home Care Client Management System (CMS) Solutions: A 2024 Evaluation and Guide. This report consolidates information on eleven leading Home Care CMSs. Click below for more information.
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    COTA Queensland CHSP Provider Update

COTA Queensland SSD Team

  • Sherryn Davies
    Community & Stakeholder Engagement
    COTA Queensland

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Useful Links

Our Child Safety Policy

COTA Queensland’s Sector Support and Development team believes every child has the right to be safe, to feel safe and to be protected from harm.

Guided by our organisation’s safeguarding framework, our team has completed a structured risk assessment of our sector-facing activities and undertaken targeted training to strengthen our ability to prevent, identify and respond to child abuse.

We are committed to acting promptly and appropriately if concerns are raised or disclosures occur, and to supporting safe practices across the sector.