CHSP Provider Hub

The aged care system is now a rights-based care system. Here's a few recently released resources that will assist your organisation in providing this care.

Dignity of Risk Framework and Tools

Sector Support and Development teams across Australia developed a Dignity of Risk Framework and Tools to support providers in challenging the concept of risk and applying dignity of risk consistently in practice. It includes a Dignity of Risk Framework, tools and case studies.

Rights-based desktop audit tool for small CHSP Providers

The Sector Support and Development team at Bolton Clarke has released a Rights-based desktop audit tool for small CHSP Providers. It has been designed specifically for small CHSP providers to help review services through a rights-based, culturally safe, trauma-aware and healing-informed lens. It helps to identify strengths and improvement opportunities; support audit readiness; embed dignity, choice, inclusion and cultural safety in service delivery; focus on evidence that is proportionate to your service size and risks; and Adapt and improve for your specific service needs. It includes:

• Quick self-assessment checklist for rapid review
• Practical audit questions and evidence examples
• Staff interview prompts and validation questions
• Evidence register and action tracking tools
• Workforce training and capability guidance
• Governance, quality improvement and risk indicators
• Links to key aged care legislation and guidance resources

Older Person's Advocacy Network (OPAN) Resources

• OPAN’s New Aged Care Act page includes further information about the Statement of Rights including:
  • Statement of Rights poster (available in 17 languages to download). You can also download or order A2 copies of the poster here)
  • The Statement of Rights: How your rights are protected under the new Aged Care Act (Factsheet)
  • Statement of Rights Webinar recording (March 2026)

​​​​​Aged Care Quality and Safety Commission resources

• Statement of Rights
• A new Aged Care Act for the right of older people (plain language and easy read fact sheets)
• Statement of Rights and Code of Conduct under the new Aged Care Act (video)
• Aboriginal and Torres Strait Islander statement of rights fact sheet

Department of Health, Disability and Ageing resources

• A new Aged Care Act for the rights of older people
• Aged Care Act 2024 Statement of Rights - A4 explainer (A4 fact sheet) A3 Poster
• Aged Care Act 2024 (video available in 7 languages and Auslan)
• Stakeholder communications toolkit on the Statement of Rights

Australian Competition and Consumer Commission (ACCC)

• Aged Care consumer rights.