CHSP Provider Hub

The SSD Connect Alliance has created registered supporter resources to assist aged care providers, including CHSP providers.

It is recognised under the new Aged Care Act that every older person is presumed to have the ability to make their own decisions. Sometimes, older adults want extra support in communicating or understanding information, and this is where registered supporters can be nominated.

The resources below assist providers navigate how they communicate and with who, and who makes the decisions. Registered Supporters replace the "regular representatives" and "authorised representatives" categories.

The Registered Supporters landing page includes links to:

Quick Guide: Registered supporters in aged care

This guide developed by SSD Connect assists CHSP and aged care providers in:

• knowing the Registered Supporters requirements under the Aged Care Act 2024
• understanding who is a registered supporter and their key duties
• changing registered support details
• understanding conflicts of interest
• sharing information and keeping records up to date

Webpage: Registered supporters in aged care information

The Department of Health, Disability and Ageing's registered supporters in aged care information

• Supporting older people to make decisions
• A new registered supporter role for aged care
• Transition arrangements for the new registered supporter role
• Make a complaint or submit a document

Webpage: Registered supporter resources

The Department of Health, Disability and Ageing's registered supporters in aged care resources

• Fact sheets
• Policies
• Videos
• Other resources