CHSP Provider Hub

Information provided by the Department of Health, Disability and Ageing to SSD Providers for distribution. We understand that this information should have also been emailed directly to CHSP providers via DSS.

The Department of Health, Disability and Ageing recently advised CHSP providers, in the Your Aged Care Update of 23 June 2026, of the requirement to update their Responsible Persons information in GPMS.

The document below provides:

• Additional information and guidance in relation to this requirement.
• Information on the requirement for CHSP providers registered in categories 4 and 5 to notify the Aged Care Quality and Safety Commission when associated provider arrangements change.
• Guidance and links to available resources to support providers to access and update associated information in GPMS.

Please note: While the Your aged Care Update article advised providers must make sure their information is up to date in the Government Provider Management System (GPMS) by 31 July 2026, this is not a CHSP compliance related matter, and no CHSP compliance action will be taken if updates are not made by this time. However CHSP providers are reminded of this requirement and encouraged to take required actions as soon as possible.

Resource: Requirements for management of Responsible Persons notifying the Commission about associated provider arrangements and using GPMS.pdf

The following information has been provided by MDS, a Sector Support and Development Provider. Thank you Janeen and Krystle

GPMS is the Departments platform that both the Department and Commission use.

The Commission informed MDS SSD directly, that CHSP had 6 months from the start of the new Aged Care Act 2025 to notify the Commission of the Responsible Persons, (which has passed), however the Commission is aware that CHSP providers are still engaging in this process, which is needed to be completed for Responsible Persons and Associated Providers (if applicable) to be added into GPMS.

Note 1: Organisations will not be able to ‘ensure the responsible persons and associated providers details are up to date within GPMS’ if they have not engaged in the Changes of Circumstances process yet. Once this process is done, it is then that organisations will then be able to edit some fields via the Organisation Tile (GPMS User Guides are available).

Note 2: The Commission is able to run reports in GPMS to view who has/hasn’t added their responsible persons and/or associated providers (if applicable).

Responsible Persons:

All registered providers, regardless of category or service type, must notify responsible persons to Commission, via the Changes of Circumstances process, they review each one’s suitability, before uploading/adding them into the GPMS.

Changes in Circumstances-Resp Persons-as at 22.07.26.docx (76.8 KB)
https://www.agedcarequality.gov.au/providers/provider-governance/notifying-us-change-circumstances/responsible-person-changes

Penalties for non-compliance include:

• A registered provider failing to inform Commissioner or System Governor of change in circumstances prescribed by the Rules – 30 penalty units (approximately $9,900)
• A responsible person becomes aware of a change in circumstances that related to suitability matter and fails to notify the provider of the changes – 30 penalty units (approximately $9,900)
• Registered provider fails to consider suitability matters of a responsible person at least every 12 months Penalty: 300 penalty units (approximately $99,000)

Associated Providers:

All registered providers in categories 4-6, must notify their associated providers to Commission via the Changes of Circumstances process.

Those in categories 1-3, must provide the information at re-registration time.

So, all providers must have robust record keeping of their associated providers. (MDS SSD are working with the Commission to potentially deliver another webinar on associated providers or at least a new factsheet on the record keeping and sharing component between providers that is still raising many questions).

https://www.agedcarequality.gov.au/providers/approval-accreditation/notifying-us-certain-matters/changes-associated-providers

https://www.agedcarequality.gov.au/resource-library/regulatory-bulletin-rb-2025-1-associated-providers

CHSP Providers unsure or needing assistance?

If any providers need assistance with the Changes in Circumstances process, they can contact the Commission via this email providernotifications@agedcarequality.gov.au

Any issues with GPMS access, contact My Aged Care service provider and assessor Helpline on 1800 836 799, option 4.