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Updates & Resources

  • Communication, identifying and navigating roadblocks

    The Department of Health, Ageing and Disability has released the following resources:

    • Communication check-in guide
      • This guidance supports aged care workers communicate in ways that work best for each older person. It includes a communication preferences checklist, as well as guidance on the 5 simple steps to show you care
    • 4-step method to identifying and navigating roadblocks
      • This document outlines the 4 step method and supports aged care providers to identify issues and explore solutions
    • Steps to actioning everyday situations
      • This tool helps you respond to everyday situations where something needs action. It guides you step-by-step so you can decide what to do in the moment and feel confident in your actions.
    Category : SERVICE DELIVERY
    Created On :  22 July 2026

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    COTA Queensland CHSP Provider Update

COTA Queensland SSD Team

  • Sherryn Davies
    Community & Stakeholder Engagement
    COTA Queensland

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Our Child Safety Policy

COTA Queensland’s Sector Support and Development team believes every child has the right to be safe, to feel safe and to be protected from harm.

Guided by our organisation’s safeguarding framework, our team has completed a structured risk assessment of our sector-facing activities and undertaken targeted training to strengthen our ability to prevent, identify and respond to child abuse.

We are committed to acting promptly and appropriately if concerns are raised or disclosures occur, and to supporting safe practices across the sector.