CHSP Provider Hub

From 1 November 2026, all CHSP clients must have a CHSP Service Agreement in place which reflects the requirements of the Act and Rules. Previously, since 1 November 2025, all new CHSP clients needed to have a CHSP Service in place. You may create your own Service Agreement Template, or use the template provided by the Department. See the Department's guidance documentation and template here.

The CHSP Service Agreement reflects the following requirements:

• access approval (Notice of Decision)
• classification level (CHSP)
• CHSP service list names and agreed services to be delivered – with a start date for each (and end date for non-ongoing services)
• details of the client including their My Aged Care number
• details of the provider, for example provider name and contact person details
• the agreed amount of client contribution for each service type to be delivered
• details of variation arrangements and service review dates in line with the requirement that a formal review of services must occur at least once every 12 months
• a cooling off period and circumstances where services can be ceased
• any support persons for the client to assist with Service Agreements.

You are required to make the Service Agreement readable and understandable. Your clients must be able to understand their rights when accessing funded aged care services. Version 2 of the CHSP Service Agreement User Guide is now available.

From 1 November 2026 all CHSP clients approved to access funded aged care services must have a Care and Services Plan in place which reflects the requirements of the Aged Care Act 2024 and the Aged Care Rules 2025 and includes:

• client details and contact information
• client’s care needs, goals and preferences
• services they are receiving, including the frequency and volume
• a review date, noting plans must be reviewed at least once every 12 months
• any registered supporter details and engagement (if any).

A CHSP provider must develop a Care and Services Plan for a client:

• before or on the client’s start date; or
• if the client is accessing funded aged care services in any of the circumstances where a person may access services before assessment or determination. This is a requirement in the Aged Care Rules 2025 under section 148-80.

View guidance material.