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📅 Thursday 8th October, 2026
🕐 1.00pm - 4.30pm AEST
📍 Online

Overview

Grampians Sector Development invite you to join us for a 3.5 hour online session via Zoom, where ICML will provide you with the tools to confidently manage difficult conversations in Aged Care. This workshop predominantly focuses on interactions over the phone.

What will it cover?

This session will cover how to: Overcome reluctance to have difficult conversations Understand different personality styles Use tone of voice (and body language) constructively Use active listening techniques to create a calm atmosphere Structure messages to ensure they are received as intended Apply conflict resolution models Give and receive feedback Deal with emotional reactions.

Places are limited to 20 participants. Book early to avoid disappointment.

Who Should Attend?

For frontline staff who provide telephonebased support, information, assessment, care coordination, or client service to older people.

Cost

There is no cost to attend

Presented by

Grampians Sector Development

Register here

PDF Flyer with QR code - Managing Difficult Conversations