Build your capability in culturally responsive communication and inclusive aged care practices through this practical webinar designed to support stronger engagement with culturally and linguistically diverse (CALD) older people, families and communities.

Register here

📅 Wednesday 27 May, 2026
📍Online

Overview

This practical webinar supports aged care providers and community service organisations to strengthen communication practices when supporting older people from culturally and linguistically diverse backgrounds.

Participants will explore practical tools, strategies and approaches that help reduce language barriers, improve client engagement and support culturally safe and inclusive service delivery across aged care settings.

The session is designed to help organisations improve communication confidence, enhance care experiences and better meet the needs of multicultural communities.

What’s Covered

Participants will explore a range of important topics, including:

• Understanding the impact of language barriers in aged care settings
• Practical communication strategies for culturally diverse communities
• Using interpreters and translated resources effectively
• Supporting dignity, inclusion and person-centred care
• Building culturally responsive communication practices
• Strengthening engagement with clients, carers and families
• Improving communication confidence for frontline staff
• Practical tools and resources to support inclusive service delivery

Who should attend

Aged care providers, community care workers, support coordinators, frontline staff, team leaders, client engagement staff, multicultural service providers and professionals supporting older people from diverse cultural and linguistic backgrounds.

Cost

Free

Presented by

Ethnic Communities Council of Queensland (ECCQ) through the Multicultural Partners Program supporting inclusive and culturally appropriate aged care across Queensland.

Register here