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📅 Multiple Dates (see options below)
🕐 9:00 am – 3:00 pm AEST
📍 Online

Overview

This accredited Accidental Counsellor Training program is designed for professionals working with older adults who may find themselves providing emotional support in moments of distress. While not formal counsellors, participants will develop practical skills to respond with confidence, compassion and professionalism when supporting older people experiencing emotional or psychological challenges.

The training focuses on strengthening communication, de-escalation and boundary-setting skills to improve interactions, reduce burnout risk, and enhance the wellbeing of both staff and clients.

What’s Covered

• Active listening techniques to help older adults feel heard and respected
• Clear and calm communication in high-stress or emotional situations
• Basic crisis intervention strategies for distress, anxiety and overwhelm
• Setting professional boundaries to maintain staff wellbeing and prevent burnout
• De-escalation techniques for difficult or sensitive conversations
• Building trust and rapport quickly with older adults
• Creating safe, supportive and respectful interactions

Who should attend

Aged care workers, CHSP and Support at Home staff, community care workers, support coordinators, service managers, frontline staff, volunteers, and anyone working with older adults in care, support or wellbeing roles.

Cost

$297 + GST per person
Group discount available (10% for 3+ registrations)

Presented by

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