Join the online launch of the Sensitive Conversations Toolkit — a practical resource to support staff in delivering culturally responsive, trauma-aware and healing-informed care.

In just 45 minutes, you’ll learn how to use this structured toolkit to build your teams communication skills and align your practice with the strengthened Aged Care Quality Standards.

Register here

📅 Tuesday, 18 November
🕔 2.00 pm to 2:45 pm AEST (Queensland Time) 
📍Online

What's covered

• What’s in the Toolkit
• How to use it with your team
• New modules added since the pilot workshop
• Live Q&A

The Sensitive Conversations Toolkit is a structured, easy-to-use training resource. It equips facilitators to lead short, impactful modules with their teams. Through real-life scenarios, staff will strengthen their ability to: 

• Build rapport and trust 
• Navigate sensitive or complex conversations 
• Respect clients’ diverse cultural and faith-based values
• Provide trauma-aware and healing-informed care. 

This toolkit builds workforce capability and supports alignment with the strengthened Aged Care Quality Standards.

The toolkit was developed by Dale Park in collaboration with the SSD Connect Alliance, United – Spanish Latin American Welfare Centre and the Migrant Resource Centre North-West Region. 

Who should attend

Team leaders, managers and coordinators from CHSP and Support at Home-funded aged care

Cost 

No cost to people who work in CHSP and Support at Home-funded aged care. 

Presented by 

The SSD Connect Alliance

Facilitated by

Dale Park – Diversity, Training and Consulting
Diversity Training and Consulting is a trusted provider of high-impact training and consultancy services across the private, public and not-for-profit sectors. They specialise in applying an intersectional lens to all aspects of their work – ensuring power, privilege and inequality are critically examined and meaningfully addressed.