Join the Aged Care Quality and Safety Commission on their first sector webinar for 2026, which is focused on rights-based complaints handling under the new Aged Care Act.

Register here

📅 Tuesday, 17 February
🕔1:00 pm to 2:00 pm  AEST (Queensland Time)
📍Online

Overview

Join the Commission's first sector webinar of 2026, focused on rights-based complaints handling under the new Aged Care Act.

Hosted by Commissioner Liz Hefren-Webb, this webinar features Treasure Jennings, the newly appointed independent Aged Care Complaints Commissioner. Appointed by the Minister for Aged Care and Seniors, this role operates independently from the Commission to strengthen transparency, accountability and trust in the complaints process.

The session will explore how the complaints system is evolving to better uphold the rights of older people, what this means in practice for providers, and what older people can expect when they raise a concern. Designed for both consumers and the sector, this webinar will provide clarity, practical guidance and the opportunity to ask questions directly.

What’s covered

This session will cover:

• The role and responsibilities of the new independent Aged Care Complaints Commissioner
• How complaints handling is changing under the new Aged Care Act
• What a rights-based complaints system looks like in practice
• What older people can expect when making a complaint to the Commission
• Best-practice complaints handling for providers
• Transparency, accountability and procedural fairness in complaints processes
• Perspectives from advocacy organisations representing older people
• Live Q&A with the panel, including questions submitted in advance

Who Should Attend? 

CHSP & community aged care programs

Cost

No cost for in-home aged care providers

Facilitated by

• Liz Hefren-Webb, Commissioner, Aged Care Quality and Safety Commission (Chair)
• Treasure Jennings, Aged Care Complaints Commissioner, Aged Care Quality and Safety Commission
• David Pezzanite, Assistant Commissioner, Intake and Complaints, Aged Care Quality and Safety Commission
• Samantha Edmonds, Director Policy, Education & Systemic Advocacy, Older Persons Advocacy Network (OPAN)
• David Wright-Howie, Senior Policy Officer, Council on the Ageing (COTA) Australia

Presented by

Aged Care Quality and Safety Commission

Register here