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  • Consultation - Quality Indicators for in-home aged care - Closes 9 July 2024

    The Department of Health and Aged Care is expanding the National Aged Care Mandatory Quality Indicator Program into in-home aged care.

    The Department of Health and Aged Care (Department) is undertaking an open public consultation on the establishment of a National Aged Care Mandatory Quality Indicator Program (QI Program) for in-home aged care services.

    The QI Program aims to help people find information about the quality of aged care services, assist providers in measuring and improving the quality of their services, and support Government to make evidence-based policy. The Department is collaborating with HealthConsult, the University of Queensland's Centre for Health Services Research, and the South Australian Health and Medical Research Institute to investigate how best to establish the QI Program.

    The Department is interested in gathering feedback from stakeholders on the key issues that need to be considered when establishing a QI Program for in-home care services, including the scope of services covered, implementation strategy, timing, and priority quality indicators (QIs). Through this public consultation, the Department aims to ensure that the QI Program is robust, practical, and effective in improving the quality of care for older people receiving in-home aged care services.

    The Department wants to hear from:

    • older people receiving in-home aged care services
    • family members, carers or representatives of someone receiving in-home aged care services
    • aged care providers and health professions
    • advocacy groups and professional bodies representing aged care workers
    • aged care peak bodies
    • researchers and experts
    • people interested in the aged care system.

    To have your say:

    The proposed aims of the Quality Indicator Program for in-home aged care services are:

    1. Help older people (and their family, friends and carers) to find information about the quality of in-home aged care services when making choices about their care
    2. Help providers of in-home aged care to measure, monitor, compare and improve the quality of their services, and
    3. Help Government and other policymakers to make decisions and consider system-wide issues based on evidence of the quality of care delivered by providers.

    It is proposed that quality indicators be developed and prioritised in the following seven key areas of care:

    1. Consumer experience
    2. Quality of life
    3. Function
    4. Service delivery/care planning
    5. Workforce
    6. Weight loss/nutrition, and
    7. Falls/factures/injury